Keyla Marin
- Flag inappropriate
- Show review history
Update: to watch basic videos without monthly subscription, App support promptly and kindly informed I have to access through Library instead of Explore. Weird, but effective. Thanks Support team. Original: I've being for months trying to use my basic subscription. The app keeps asking for monthly subscription and no video would play. The previous app worked ok. I am mad. I will not buy monthly subscription; really bad service for us trying your products.
27 people found this review helpful
Hi Keyla,
You do not need to purchase a subscription to access your purchased workouts in the app. To access these, please login and click on "Library"-->"Purchased" and from here you will be able to access your workouts.
Sincerely,
Body FX
Booshieful
Glitchy since the upgrade, can't smoothly cast between videos any more, have to come out of app and back in to go on to another, takes the momentum and enjoyment out of the workout, also can't pause a video on the app, have to rely on Google player to pause or miss a chunck of your work out if you need to stop for a pee or something. Really not rating it at all, down grade if anything. Please fix, I used to really enjoy body fx now the app makes me dread it.
Hello, we're sorry for any issues caused, the app has since been updated and all issues should be fixed, can you please update to the latest version and let us know if you have any problems?
Alice
Content is brilliant, dont have a problem with it but tryed contacting to stop the subscription, I asked after the renewal before this last yearly one and again this week. With no reply, if I do get a reply and its stopped I will change the stars/ review as it is good content just hard to stop it.
Hello Alice, if you subscribed through the app store, go to subscriptions in Google Play, select Body FX, tap cancel subscription. If you paid directly on the site, live chat can help you or email support@bodyfx.com or visit our Support portal https://support.bodyfx.com and you can open a ticket. We hope to have you back soon!!