Bonnie Hopwo
I am SO impressed with this app! I have reported tons of things from graffiti to abandoned vehicles and the city has been so amazing in addressing and resolving issues its incredible!! Graffiti down my entire street was cleaned up within 48 hours even on peoples private property (side of garage and their fences). They communication and follow up is incredible, I've told everyone about this app and how great the city has been, every city needs this !!!
1 person found this review helpful
Danny
Though this app is an improvement over the City of Federal Way's previous reporting systems, it's still far from perfect. Most notably, city staff need to improve their request management. Requests are often not completed timely, closed w/ only a canned message, and/or stay open months w/ no actual human acknowledgement, resulting in citizen frustration & duplicate submissions. Further, comm. & transparency concerns include no POC for platform issues and the disabling of public commenting.
1 person found this review helpful