ElbEnergie

E.ON GROUP

About this app

ElbEnergie GmbH provides a new and free service platform for all ElbEnergie GmbH customers.

Note: Users of the customer portal can log into the app with the same access data (email address and password).

The functions of the app:

1) Meter reading acquisition
2) My meter readings
3) Consumption history
4) My area (FAQ)
5) Messages (New)
6) More (fault information, house connections, etc.)

1) Meter reading acquisition
With the app you can record the required meter reading. You will then receive a confirmation by e-mail in a few minutes.

What is OCR?

OCR stands for "Optical Character Recognition" and is simply referred to as text recognition in German. This means that the ElbEnergie app reads the meter reading as a number format using the OCR software and your mobile phone camera. All you have to do is hold your camera in front of your meter and your meter reading will be recognized within a few seconds (no need to snap a photo).

You can then send off the recorded meter reading and will receive a confirmation by e-mail in a few minutes.

2) My meter readings
Here you can view all meter readings that we have recorded in the billing system.

3) Consumption history
In your consumption history you will find all your consumptions, except for the voluntary readings (intermediate readings), listed in graphic and tabular form.

4) My area
Here you can view your personal data, as well as frequently asked questions and answers (FAQ) about the app.

5) News
You have chosen online communication! All messages are contained under "Your mailbox". If you need help, you can also contact “Support”

6) More (fault information, house connections, etc.)
All additional functions at a glance.
- Customer portal
- Fault information
- house connections
- Co-creators wanted

Use:
You can use our ElbEnergie app in just three steps:

Step 1 = Download the app
Download the app here in the Google Play Store.

Step 2 = Registration in the app

Under the link "Register" you can create a new customer account, which you can use for our customer portal and for the ElbEnergie App. For this you need your contract account and business partner number. If you already have a customer portal account, you can continue with step 3.

Step 3 = Login to app
Log in to the app with your access data and get started. Customer portal users who are already registered can log in to our app with the same access data.

Feedback:
We would like to continuously improve our service and provide you with new innovations. That's why we're happy if you tell us about your experience and opinion in using the app at [e-mail].

We look forward to a positive rating here in the Google Play Store.

Service provider:
ElbEnergie GmbH