![](https://play-lh.googleusercontent.com/a-/ALV-UjViDOAlJBLY9H_-n3as4L6UIqsw8sTq3LQzJdwIxf4a5KMyItWR=s32)
Paul Watson
The user interface is terrible. It appears there is no way to review a night's activities except in real time. So if, for example, you wake up and see the porch door standing open and wonder who did it you can't fast forward through the night's images to find out. Only pick one moment in time, wait five seconds for the DVR to find the recording, then play that moment in real time only. Isn't the whole point to be able to look back in time to see when a problem occurred? Either this app won't do it or it's so user unfriendly I can't find how to do it. Compare this to the Ring user interface and you will be unhappy with this product.
24 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjUGEoJEAuoYFRKp_uSHQR-SBsqxM8UpamI7ELVSI_OyKL9zVysm=s32)
Allan Dickhart
Very happy with the Sannce NVR and IP cameras when viewed via the HDMI cable on a monitor. Record and playback is good and the software works as expected... However this app is very disappointing! It's hit and miss at best! If I'm lucky, I can view some of the cameras 'live' but typically, I get a still image that doesn't update. This is equally poor whether on 4G or a good wifi connection. This app makes an otherwise very good system into a poor one. Please do better!!
25 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocKwdiZg9_Q6t9FibSSLWJdmuYDObQXVqb6fDL3mzuOpKiJu=s32-mo)
bryan retallick
Have used this for a few years now. It was flawless up until the last update. Cameras freeze on the app. If I zoom in on one camera and zoom back out, the other 3 reconnect. Not a WiFi issue. No changes to that. The only change was the app update. Now I'm considering ripping the cameras out and replacing wholesale. Two stars for the historical performance otherwise it would have been one.
12 people found this review helpful