SMARTY

Hutchison 3G UK Ltd

About this app

Exciting things have been happening at SMARTY HQ and our new app is now available, packed full of great features that will make managing your account easier.

- Check your data usage
- Renew your plan
- Purchase add-ons
- Easy access to web chat, help and support
- Refer your friends to SMARTY and get a reward

Ratings and reviews

Do not get this SIM card if traveling. Purchased a plan for one month while traveling. Never got it to work. Specifically did not sign up for reoccurring payments, they charged me for another month. Was helped promptly through email after leaving a 1-star review, and the matter is resolved, but the app wouldn't open after I tried to use the chat for help feature so all help was rendered through email. 3 stars for prompt customer service and working with me from abroad.

Best I've had for value for money, Smarty app opens quickly, easy to use, But had little trouble activating my account ,plus sim, fair do once sorted I couldn't fault service and prices on sim only plans, Especially been with EE after plusnet stopped mobile sim, there so called mobile apps is worst one had ,connection could take 3=5 minutes to start only to find trying do anything was waste of time, full of ads want to sell. Any way that's it for now,

Absolutely bonkers. App is poorly developed, probably in the same country as all their customer service people that only copy-paste scripts and have no idea what the customer is talking about probably because they don't speak English. Being recognized by the Ofcom with such poor service is really beyond my understanding. Not to mention that all services are seconded by Three therefore you'll never get the full 'package'. Also since the merger with Vodafone I've been having constant issues .

What’s new

Improvements to journeys and fixed any bugs that have appeared