Update much more concise. More information at hand, like the new layout and what can be accessed right away rather than leaving app to Web access. While I'm here my daughter has same phone, same deal etc but hasn't been able to update the app as I have, is there any reason why not?

Id give 0/5 * if i could.... always says oooops we have an error.... you never work ! Waste of data/space

Awful. Inaccurate. Told me I had 500 mb left when I in fact had nothing left and made me go £10 over my allowance. Should have gone with ee.

Since an update it refuses to work. I reinstalled but stuck on set up screen. Message is 'oops something went wrong. We're working on. ...

Slow, fails to update, unreliable.

Excellent app 5 stars.

Very good network provider

App is average when it actually works not much to it actually and probably easier to navigate the full website. I wanted to downgrade my monthly sim package as I'm not even close to using my data. Guess what, no chance via the app, why is that? However its quick to offer me bigger packages which cost me even more per month. Sort this out 3!

Just moved to Three from Vodafone because of more coverage and I'd heard they are efficient and have good deals for PAYG...the app, though, isn't showing my 19.50 of credit and keeps telling me I have connection issues even when I've fixed the issues they meant....the links and design of the site/app went all funny when I was trying to see what these add-ons are about, and won't let me get one. I uninstalled and am about to reinstall to see if it's any better. Here goes round 2.

Now shows credit balance correctly. NOT because an update to the app fixed the problem, it didn't. It started working correctly because the £45 credited to my account had been used up and my bank account was debited. It was that debit which magically fixed the problem. App is still broken and others will encounter the problem until it is fixed.

Hate this app. Always buggy never works correctly. It feels a bit cheap. The app crashes on me constantly and struggles to connect to three. Even though it's a three app. Recently it has completely reset on me for no reason. Honestly I'm sick of using this now, the design is also clunky and awkward. I never usually write reviews but it's only because this app is becoming intolerable.

Not impressed. This is a truly awful app. Why does the usage not auto refresh when I open the app? Why. does. everything. have. to. have. a. full. stop.? Half the time it doesn't work at all. I could make an app like this, and I'm don't even know Java. The UI is counterintuitive, the app has no real help feature, it crashes frequently; do you want me to go on? If so, please email me at preader 000 (at) gmail (dot) com Thanks, have a nice day. 😑

Used to be good. No longer working on samsung galaxy s7. When i open the app, it says please wait.. and does nothing from there UPDATE: I am on version 3.4.0 and i start the app seems ok and after the part where it asks the permission to manage phone calls i allow and it comes up please wait.

As a long term customer of many years, I have never been disappointed by 3. My contract sim, payg sim and mobile broadband are with 3 🙂 My only gripe is with the 3 app not being able to work on dual sim phones. Yes, my dual sim phone (Lenovo P2) has been supplied by 3 and both sims are 3... I find it odd that dual sim is not supported 🤔 Definitely something for the team to look into.

Only issues. I don't go very often to check the bills, but every time I am using the app, or website there seem to be some technical difficulties! Nightmare.

Fails to work more than it actually works. Only thing I want to do is check my balance. About three out of four times it fails to connect (and yes, mobile data is on, wifi is off).

I virus warning is caused by the honor 8 virus checker. The problem is that the update is set auto update on WiFi I don't use wi-fi that much with the device hence I forced the virus checker to manually update. Then app issue fixed....

This utility, which had behaved badly on the previous update is now back up to standard. It makes such a difference to be able to use a properly functioning application and if this remains the case it will again deserve to be graded 5/5.

App used to work fine until I updated my contract, now its kicked me out and I can't get past the setup screen. Useless to monitor usage. Tried your 'fix' Three - still doesn't work. Get "Connecting to Three - this might take a minute" then "Oops, something went wrong". WHY?! STILL HAPPENING. NO USE AT ALL

It's fixed! The update prior to this was supposed to fix the incorrectly reported balance due, but for me it did not. This update however (27/28th June) has fixed the issue for me and it shows all my bills as paid and not overdue! It also correctly shows when my bills were paid! Hats off to Three for resolving this issue - I can now trust in the Three Mobile app and not have to worry about any potential overspending by inaccurate reports. Thanks for the bug fixes! :D Now a genuinely spiffing app!

App appears to show my old contract details. I have been told it would change when my new bill is produced. I hope so. Found previous app more exciting to use interms of layout. Where is the game? My nephew will be so disapointed.

As a network user I find it a very useful app. There are a small amount of bugs which are getting fewer and fewer, and I have experienced any for while. Seems the updates are working. Would recommend anyone to download this if they use the 3 network. And can recommend the 3 network anyway!

I was with T-mobile 6 year's , then EE take over from T-mobile. now I just move from EE To Three network. I like it 3 because is affordable and three always offering lot of data. I think this is fun to be joined with 3.

Why do you keep changing the price for all you can eat data. That was the only reason i was staying with 3 as i use internet all the time.now i am going to get a pay monthly but different network as 3 isnt the best reception

It's very concerning an app from a mobile network can be released with so many bugs. Incredibly helpful how it shows "Your allowances reset in *replace* days." If other networks can get it right, why can't 3? Please invest more in your Android app (and your iOS app, and your website while you're at it!), QA more thourghly and start getting things right instead of releasing something which doesn't function as it's meant to.

Worked brilliantly until the last few updates and since then the app will just not allow me to view any of my account information. Not so happy with the latest updates

Complete rubbish. Did you not think I might like to check my usage from another phone? Or perhaps check my MiFi usage from a phone with a different simcard?

Hit My3topup, the app then takes you to a splash page asking you to download the app! When I've already got the app (& I'm on the app)! Sadly useless for topup then. Only good for checking your balance! Not much of an app

Rubbish, constant connection problems, data usage doesn't update on live, also buggy billing information display. Forms for billing date change and number transfer are fake and not going through after showing success confirmation! After three updates still the same problems, waste of time using this app.

Very bad app can't work on my new home fi which is a nice bit of kit. But to check usage etc I have to use Google? This not a new problem with 3 apps. They only work on mobile phones. What's the point in having good products and signal when the app does not work?

Worked perfectly fine until my june bill was due, bank has cleared it but the app keeps saying it's overdue?? Now it's saying I'm overdue £72? This month's bill isn't due yet? I updated the app last week but it's still showing wrong amount. Not happy!!

Downloaded this for my G6 phone. App askes for permissions I give them. It askes for mobile data so I gave it that as well. Please wait...then 30 secs something went wrote. So basically I cannot check my data or minutes

Recently moved to Three from EE since they do great deals on data packages. I downloaded the app straight away and find it very useful and simple to use. You have all your most important stuff right there, bills, add-ons, status etc. Loads very fast and everything is up to date. People that say they need more, apps are made so that all your important things would be available to you imidiatly. For all other inquiries you should go in to Three store or call them since apps are not human, and they cannot help with everything.

The live chat bit of the app has a error it had done this many times, the three support staff asks "am I still connected?" and ofc i am. (No it is ok I like to discuss it here not fb)

Awful, refuses to connect 99% of the time, on the 1% of times it did connect it promptly crashed. Completely baffling that you have to use mobile data and cannot use wi-fi, unlike GiffGaff's app for example. Have tried clearing the cache, uninstalling and reinstalling and it's still failing to work.

Hopefully this new app will let me turn my adult filter off. I phoned through twice to 3 and both times they have told me yep its 100% off but i might need to go the the my 3 app. I explain to them that when I go to do it through the my 3 app. It tells me "I'm not allowed to use this service." I can use everything else on the my 3 app except this and change pin. It's very annoying. I've phoned twice, I've sent an email and nothing still no over 18 sites which seems to be more and more I Google. I changed my phone number and before i did the adult filter was off and the internet worked fine. But my phone wouldn't make calls giving me the same message as the adult browser does now. I'd rather have the internet than be able to make calls

Ok. Been struggling with this app for about six weeks. Works after a reinstall for an hour or so then stops working. Used to be no problem at all & was useful. No choice but to uninstall it as it's not reliable.

Completely waste of space, this app. 99% of the time that I load this app, it's shows nothing, just blank fields. When I contact support via the app, I get the same answer "it will work soon" or "uninstall and reinstall the app". I just use the website, at least that works.

Three resolved the issues I had, app works fine now. Issues are back probably need to uninstall and reinstall every time there's an update.

Can't top up anymore as it crashes when going to My Three. Simply pay some professionals as this kind of app should work flawlessly but you have managed to make it worse and I didn't think that was possible very poor.