Description
The Three App allows you to manage your My3 account on-the-go, so you can view a bill, check your balance and allowances, find support and lots more.
***To view your account information through The Three App, you’ll need to access the internet using our mobile network, with Wi-Fi switched off.
• View your allowances at a glance, including what you've used and have left this month.
• View your bill breakdown plus any extra charges you’ve incurred, and up to 12 months' previous bills.
• View itemised bills and filter searches by calls, texts or data.
• View your Pay As You Go credit balance so you can plan your next top-up.
• Check when you’re due an upgrade, before going online to see our latest offers.
• Find support on how to set up an account, create a Personal Hotspot, pay a bill and lots more.
• Find the location of your nearest store and opening times.
• Diagnostics
My review
Review from
Reviews
3.9
33,156 total
5 16,660
4 7,575
3 3,247
2 1,530
1 4,143
Time Trickster
Very Useful, If It Worked The Three App is a great way to check up on your data and extra charges, and since they got rid of the all you can eat data, it helps me keep track of my limit. However, after the 'Please wait' at the top left, it does not want to load the info at all, not even if I leave it to load for a few minutes, rendering it useless. I tried reinstalling and it just isn't having it. Hoping for an update soon to fix this.
Charlotte Heilling
Not happy Wasn't particularly fond of the previous version but the new one is useless. Trying to top-up but the link for the website with my saved card info just tells me to download the app - with a picture of the old app!!! Very confusing and a complete waste of time. Meanwhile, I still have no credit.
Stuart Ross
Fresh new look Update much more concise. More information at hand, like the new layout and what can be accessed right away rather than leaving app to Web access. While I'm here my daughter has same phone, same deal etc but hasn't been able to update the app as I have, is there any reason why not?
Steve O
New app is not as good imo Old app was much better. This one doesn't even load the info as stated in all these other reviews. "Sorry about this. There seems to have been a technical glitch". Yes, I know how to troubleshoot a nuisance app. More hassle than its worth. Please revert to the old app that worked flawlessly! Thanks. Edit: Update fixed it for me.
Stephen Marshall
Updated and still does not work, sheer incompetence. Raised the issue, was told it was fixed. Shocking! Was good now screwed gives wrong value for data used. One of these updates that makes it worse. Well done 3 After 4 interactions with 3 I was told it was fixed. It's not. Most people would get fired for doing their job this badly
Nicola Laura
Old over New The old version of the app was alot better. The majority of the time I can not get on to check my allowance. Either comes up as an error or doesn't load the page properly. I preferred the version as displayed on the app before downloading.
User reviews
Very Useful, If It Worked The Three App is a great way to check up on your data and extra charges, and since they got rid of the all you can eat data, it helps me keep track of my limit. However, after the 'Please wait' at the top left, it does not want to load the info at all, not even if I leave it to load for a few minutes, rendering it useless. I tried reinstalling and it just isn't having it. Hoping for an update soon to fix this.
Not happy Wasn't particularly fond of the previous version but the new one is useless. Trying to top-up but the link for the website with my saved card info just tells me to download the app - with a picture of the old app!!! Very confusing and a complete waste of time. Meanwhile, I still have no credit.
Three September 16, 2016
We're really sorry to hear you feel this way, Charlotte :( Can you try deleting the app, clearing your cookies & cache, then reinstalling? If this doesn't help, please give us a call on 333 and we'll investigate this for you. In the meantime, you can top-up here: www.three.co.uk/Web_top_up -IL Fresh new look Update much more concise. More information at hand, like the new layout and what can be accessed right away rather than leaving app to Web access. While I'm here my daughter has same phone, same deal etc but hasn't been able to update the app as I have, is there any reason why not?
Three September 15, 2016
Hi Stuart, we're really pleased to hear you're happy with the latest version of the My3 app :) Thanks so much for taking the time to leave feedback, we'll make sure this is passed on to our developers. We hope you have a brilliant day. -LH New app is not as good imo Old app was much better. This one doesn't even load the info as stated in all these other reviews. "Sorry about this. There seems to have been a technical glitch". Yes, I know how to troubleshoot a nuisance app. More hassle than its worth. Please revert to the old app that worked flawlessly! Thanks. Edit: Update fixed it for me.
Three September 13, 2016
Hi Steve, sorry you're not getting on with our update to My3 :( It isn't possible for us to revert back to older versions unfortunately. However, we'll certainly take your feedback on board for future updates. If the app isn't functioning correctly, we'd recommend deleting and reinstalling if you haven't done so already. Thanks - DH Updated and still does not work, sheer incompetence. Raised the issue, was told it was fixed. Shocking! Was good now screwed gives wrong value for data used. One of these updates that makes it worse. Well done 3 After 4 interactions with 3 I was told it was fixed. It's not. Most people would get fired for doing their job this badly
Three September 15, 2016
We're really sorry the issues you've been experiencing with My3 haven't been resolved yet, Stephen. If you can speak to us by webchat here, we'll be able to escalate this to our technical team for you: http://bit.ly/1CkkfYs. They'll do everything they can to help you with this. We're open Mon-Fri 8am-8pm and Sat-Sun 9am-6pm. - LH Old over New The old version of the app was alot better. The majority of the time I can not get on to check my allowance. Either comes up as an error or doesn't load the page properly. I preferred the version as displayed on the app before downloading.
Three September 19, 2016
Hi Nicola, we're sorry to hear that you've not been able to use the app since updating :( Can you please try deleting the app, clearing your cookies & cache, and then reinstalling the app? That may help refresh the connection. If problems persist, please call us on 333 for further support. Thanks. - G Used to be OK but the latest version has two options for top-up. The old way which had my card stored just asks you to download the app!! That's the app I am using which doesn't work. The new way demands you enter full card and address details at every top-up.....useless. Developers suggested I go on web chat to discuss. Guess what? More registration and loads of typing. I need to use it but I hate it.
Three September 15, 2016
Hi Malc, we're sorry about the top-up issues you're having with the app. We totally understand how inconvenient this must be for you. Please rest assured that your comments are going to be passed on to be taken into consideration. We're always looking for ways to improve our services. - SI New layout is a big improvement over pervious version. However, the app is very unreliable. The data is slow to load if it actually does. Usually you see just a blank dashboard. I have tried uninstall and reinstall with no improvement in speed or reliability. UPDATED - Thanks support for the comments - You are being a little presumptous that the issue is my connection speed. I have no issues with connection speed and regularly stream audio and video without issue. The problem is with the app and not my connection.
Three September 19, 2016
Hi Colin, thanks for updating your review to give us more information. It certainly wasn't intentional to presume a poor data connection is responsible for slow loading speeds, but in our experience it's usually the cause of the issue. You're welcome to give us a call on 333 and we can discuss the issues you've had further, we'd like to help :) -NM A decent, much needed update. The update to this app was a much needed one. A lot more user friendly and providing much more information. Unfortunately the app isn't enough to keep me as a Three customer. I will be ending my contract as soon as possible for many reasons. But good job with the app development!
Three September 19, 2016
Hi Matthew, whilst we're sad to be losing you as a customer, we really appreciate you taking the time to leave such a positive review on our app following our recent update. If we can help with anything whilst you remain a Three customer, then please don't hesitate to call us on 333 for support. Have a lovely day! -G Old version was much better. The new one worked for a little while but has now stopped working completely. Ive tried uninstalling and reinstalling and it still doesn't work :( You also have to click a few permission things everytime you used it unlike the old one. Using the 333 number now to keep an eye on my data usage and just praying its accurate!
Terrible. Does not load. Three think they're comedians. Don't give me 'The internet is broken' or 'the world is ending', you think that's funny when your application is not working? Sack the funny man and work experience developer and sort this simple application out.
Still useless Doesn't work at all! I've uninstalled and re installed but still doesn't work. C'mon 3 what you doing?? You make it so difficult just to top up/check my balance.
Very useful if you use 3 network Changed to 5 stars as the app has improved a lot and my only suggestion would be putting a simple link in main part of app that shows breakdown of mins, texts and internet as this seems to have been made very complicated in the new updated app. But otherwise very good new look
Three September 19, 2016
Hi David, thanks for updating your review to 5 stars - we really appreciate it! We're always looking to make things easier for our customers, so we'll certainly take your feedback about viewing your allowances on board :) Have a great day! -NM Useless rubbish On holiday, trying to check balance, app doesn't load. Seems it should according to the same rep who argued Corfu wasn't part of Greece. So glad it's a throwaway payg account.
Three September 19, 2016
Hi Jim, unfortunately our app will only work whilst connected to our network in the UK. We're sorry if you were advised otherwise :( We can appreciate how frustrating that could be, so please join us on a webchat to raise a complaint about your recent experience with us. You can join us until 9pm here; http://bit.ly/1CkkfYs Thanks. -G Upgrade? I love the concept of the app. Lots of useful information from an app which is directly linked to your account. Good idea. The negative with the newest update for me is the fact under the 'Upgrade' tab, it now just states eligibility. Whereas before it gave you a date on which you'd be able to upgrade. That's extremely useful. I believe you should reimplement this feature. I'll 5 star again if it gets done. Thanks.
Three September 15, 2016
Hi Sam, we're really pleased you love the concept of the My3 app :) We're sorry to hear you're unhappy that the latest version of the app has removed the date when you're eligible to upgrade. We'll pass on your feedback to our developers to see if this can be added again in future updates. We really appreciate your feedback. Have a good day. - LH Not good Nexus 6P Android 7, couldn't load info, please stop telling us to clear cache. I'm a Nexus user, surprisingly your dev team doesn't have a Nexus phone for Android development and testing.
Three September 15, 2016
Hi, we're sorry to hear you've experienced some issues with the My3 app :( Can you try deleting the app, clearing the cookies and cache and reinstalling the app to see if this helps. If you have any issues after trying this, please speak to us by webchat here so we can look into this further for you: http://bit.ly/1CkkfYs. - LH Prefer the older version I've got the latest update for the app on my S5, and I allow it to read my sim card and my phone data- but I don't really want it to manage my calls at times. Yet when I tap deny when it asks me of the app can: the app crashes every time! Is it an app error or a phone error? Because it feels like it's forcing me to accept the call management option.
Three September 24, 2016
Hi, we're sorry to hear you've been experiencing issues with the Three inTouch app. Can you try deleting the app, clearing the cookies and cache and reinstalling the app to see if this helps. If you have any issues after trying this please speak to us by webchat here so we can look into this further for you: http://bit.ly/1CkkfYs. - LH Crap Quite possibly the worst app i have ever downloaded. It is less than useless and when it does decide to download the billing data it takes 2 mins to do so. Don't know why i bother to be honest. The 3 network itself is by far the worse network i have ever had and if i wasn't to pay for the contract then i would leave tomorrow.
Three September 24, 2016
Hi Jason, we're really sorry to hear you've experienced issues with the My3 app :( Can you try deleting the app, clearing the cookies and cache and then reinstalling the app to see if this helps. If you have any issues after trying this please speak to us by webchat here so we can look into this further for you: http://bit.ly/1CkkfYs. - LH Wow, wasn't expecting it to be this good Everything is laid out for you in a clean and efficient set out. Your bills breakdown and PDF versions of the full copy, your usage, your My3 account... everything. I'm definitely sticking with 3
Doesn't work I have installed the new app and it doesn't seem to work. I am getting now information at all just a pretty much white screen with no option to losing to my account.
Three September 24, 2016
Hi Vanessa, we're really sorry to hear you've been experiencing issues since installing the latest version of the app :( Can you try deleting the app, clearing the cookies and cache and reinstalling the app to see if this helps. If you have any issues after trying this please speak to us by webchat here: http://bit.ly/1CkkfYs. - LH I got the hiccough! App.is still playing up.I have sim free and 3payg and go to bookmark for rundowns of my allowances.Still rate three way above five stars plus just not this app.
Three September 19, 2016
Hey Michael, we're sorry to hear that this app isn't working for you :( We can appreciate how frustrating that could be. Can you please try deleting the app, clearing your cookies and cache and then reinstalling it? If problems persist, please contact us on Twitter or Facebook for a further investigation. Thanks :) -G It's all good One thing I would change is to actually see when contract ends for me it just says no upgrade available
The change to the browser That's the only thing that is a bit plain it's just a small interface and whe. You need to do something more practice you have to go on browse
Nice looking but abit slow overall really nice look and seems to have all the info you would need however it is a bit slow. Also when you go to get addons and things like that it just loads a webpage that looks terrible and nothing like the look of the app
Three September 19, 2016
Hi there :) Thanks for giving us your feedback, we're glad that you like the way it looks and can find the information you need. Sorry to hear however, about the issues you've had. Your data connection can affect the speed of the app, so be sure to check your connection. We'll certainly pass on your comments for improvements in future. Thanks :)-NM Doesn't work anymore Updated app doesn't work anymore for me. Before the update it had much less fuctionality than the old app. Doesn't provide information on data allowance remaining after top up on 123. Uninstalling. After being contacted by Three Uninstalling cleared cache re installed. Balance now visible but no view of data allowance. Still worse than previous version. Think I will Un install to get back to the default previous version which works well.
Three September 17, 2016
Oh no, we're really sorry to hear you've been having problems with the app since updating, Nigel :( Can you try deleting the app, clearing your cookies & cache, then reinstalling? This can often resolve any bugs in the app. If this doesn't help, give us a call on 333 and we'll take a look into this for you. -IL New 3 App (lol) Since latest update app just got worse, won't even open properly have not got a clue what allowance or data I have remaining, all it says next bill due and that's blank, and I am not even on a contract (lol).
Three September 5, 2016
Sorry to hear that you've had to uninstall then reinstall the app repeatedly for it to update :( If you could either give us a call on 333 or join us on webchat: http://bit.ly/29zYmjz we'll get this escalated to our Technical Support team. From there, we can also get this raised as a complaint case for you. -LR Doesn't work This isn't a patch on the old one.It doesn't load your account infomation . I can't see my useage or available balance. No idea if I'm going over my allowance. Get it sorted 3
Loved previous version Loved this app but now it constantly fails to load popping up with a message not available in my area yet my partner is on three and we have for ages but hers is fine and we both own same phone samsung galaxy s6 edge. PLEASE SORT OUT will give 5 stars if problem fixed
Not working since update. As title, have reinstalled 3 times, still stuck on please wait page, then comes up with the sorry bla bla crap. Am on full 4g signal, just keeps saying retry. Older app was crap but at least it worked. Galaxy s7 edge . edit: tried that, now get error 114, my3 not available in your area at the moment. Yet my wife on her phone sat next to me can check hers no problem. So you have a bug on a s7 edge.
Three September 17, 2016
Hi Shaun, we're sorry to hear you're still having problems despite reinstalling the app again :( We know how frustrating this may be, so we'd like to look into the error you're receiving further. You're welcome to join us on webchat here: http://bit.ly/1CkkfYs and we can help resolve this for you as quickly as possible. -NM Gabor It really comes up to the expectations. I only use the most basic features and it serves well.
Three September 15, 2016
Thanks for taking the time to leave us a review :) We're really glad to hear you're happy with our app. Hope you're having a great day! -IL TERRIBLE getting worse error 114 and crashes this app hardly ever works it's pathetic and needs a major fix joke of a company still broken after the "update" and I have a new phone and it's still not working on that . Time to leave three
Three September 15, 2016
Hi Scott, we're really sorry to hear you've been experiencing issues with the My3 app. If you can speak to us by webchat here, we'll be able to escalate this to our technical team for you: http://bit.ly/1CkkfYs. They'll do everything they can to resolve this for you. We're open Mon-Fri 8am-9pm and Sat-Sun 9am-8pm. - LH Rubbish Doesn't look anything like store picture. Doesn't work properly. Nightmare to top up and very slow to update balance. Liked previous version. Sort it out three !!
Doesn't work Great loading screen, other than that not much on it. You can't see the account data, menu or charges... Is useless as it is
Three September 19, 2016
Hi Hugo, we're sorry to hear that you've not been able to access this app :( You should be able to view the information you've mentioned, so we appreciate how frustrating this could be. Can you please try deleting the app, clearing your cookies & cache, and then reinstalling the app? If problems persist, please call us on 333 for more support. -G Great app! Glitches sometimes. Very useful for keeping up with your account and contract. However, I do experience difficulties in accessing it sometimes which I'm not sure of the causes.
Three September 15, 2016
Thanks Eze! We really appreciate your feedback :) It's possible that any difficulties you've had could be the result of planned maintenance or a system outage. If you continue having these issues, give us a call on 333 and we'll look into it for you. Hope you're having a great day! -IL First timer I find the app slow to load and prone to shutting itself down. Other than that the information you get keeps you upto date with all the details you need.
Love it but some days it doesn't work. Its great! Just has off days- No big deal though I'm not that desperate to look but I do love the app. Keeps me on track with my data allowance! 😂
Doesn't work This used to be a fantastic app but with every update it brings another problem. I can no longer access the app due to it not being available in my location??!!
Fix the WiFi issue Does say in the description to turn off WiFi before using the app. Surely must be able to fix so i can use with WiFi left on without having to mess about turning WiFi on then off!
Three September 14, 2016
Hi Mick, thanks for leaving a review, and for your feedback. Our app is designed to run solely on our mobile network however, rather than WiFi, in order to establish a secure connection to your account details. Have a lovely day :) -G Crap! Old format was better and easier to use. Doesn't work half the time either. Tried everything and it still won't work, hopeless!!! Do not waste time downloading!
Three September 17, 2016
Hi James, sorry to hear you're not enjoying the app update and you've had issues using it, that's not ideal :( Can you try uninstalling, deleting your cookies and cache and reinstalling the app to see if this helps? If not, you're welcome to join us on webchat here: http://bit.ly/1CkkfYs and we'll be happy to help. -NM Erratic Loading The previous App is much better as it loads faster, more upto date and gives the remaining days and how much £££s in credit.
Review deleted
What's New
Now you can send Jackson emoticons to your friends-or skip seeing Jackson altogether if you’ve had enough of him!
Pay Monthly customers can now also top-up a friend or Pay As You Go account using Three.co.uk.
Additional information
Updated
September 14, 2016
Size
Varies with device
Installs
5,000,000 - 10,000,000
Current Version
Varies with device
Requires Android
Varies with device
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