Medallia Mobile 3

Medallia, Inc.

About this app

Medallia Mobile is the ultimate tool for closing the loop with customers fast. New role-based dashboards, streamlined workflows, and built-in alerts put real power in the hands of your workforce to take quick action on trends or feedback in real-time.

Listening and responding to feedback becomes a habit when you bring the customer experience to employees at all levels with an intuitive interface and the ability to access this critical information anywhere, anytime:

Role-based dashboards mean instant access to the most relevant, fine-tuned CX metrics for every employee
Close the loop fast via email and phone
Call customers back and record call results
Quick email replies with starter templates, or forward to colleagues
View, close, or reopen alerts
Optimized case management actions and ability to assign a case to user and/or role
Consistent look and feel between mobile and web with common modules that have the same behavior and user-defined filters in both

Self-service administration makes it easy to set up and build dashboards for each role, aligning every employee with their most important customer experience metrics. Users can then view individual customer feedback and see the full context of each response along with related case management activities.

Medallia Mobile 3 is built with the Medallia Alchemy design system to provide a consistent, fundamentally better user experience between mobile and desktop. And support for Single Sign-on, Pincode, and Enterprise Mobility Management platforms makes it easy to manage user access across your organization from one place.

Download Medallia Mobile 3 today to activate your employees everywhere by putting real power into the hands of your mobile workforce.

About Medallia:

Medallia Mobile provides access to the Medallia Enterprise Feedback Management solutions used by Global 2000 companies around the world to track customer satisfaction.

Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies.

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On behalf of the Medallia customer with which you are employed, affiliated, or associated, you’re agreeing to the following terms when you install or use the Medallia Mobile app. This is a legally binding agreement, so please read it carefully: http://www.medallia.com/legal-terms-medallia-android-mobile-app/

Ratings and reviews

I can not get past the company name on the login screen. I can enter the name, but selecting next does nothing. It's been like this for about 3 months. Other reviewers stated having the same problem, and yet they seem to be completely ignored. I have deleted, cleared all app data, and reinstalled this app several times as well as restarting my phone. Nothing works. Unfortunately, because of my job using this app daily is essential for me. Now I have to carry two phones all day, ridiculous!

Worked for a while barely now doesn't even get to the login screen. Hangs. Seems they're just not interested or incapable of fixing. Update: got even worse. There's no slower app in the world it seems. Blank screen for up to 60 sec the maybe you're lucky to get a login screen. Then another wait. Seems they're incapable of making it work.

It struggles to load and the notification section tends to get stuck on a comment and won't let you back out to see the other comments. Some times, it will load and show the navigation icons at the bottom only to go to another load screen and sit there without actually doing anything. The app has promise but execution leaves a lot to be desired.

What’s new

We update the Medallia mobile app regularly to make it faster and more stable for you.

This version includes a new email editor UI, refresh of user customizable dashboards with support for root cause assist, accessibility enhancements, bug fixes, and performance improvements.