Dynamics 365 for Phones

Microsoft Corporation

About this app

Microsoft Dynamics 365 is the essential business solution for busy professionals who need to engage with customers while staying productive at work and on the go. Arrive prepared for every appointment and update notes, tasks, and attachments – along with relevant service and sales records – while the details are still fresh.

Dynamics 365 provides salespeople, agents, and supervisors with the best tools for managing their data, and updating records and status both online and offline. A seamless set up experience enables you to configure the app once and deploy it everywhere – on mobile, desktop, or tablet.

Features
· New look and feel with compact layouts and stacked elements, optimized to give essential info at a glance
· All-new Workspace, a personalized action hub to help you get to common tasks, suggestions and records quickly
· Enhanced note taking experience with seamless access to camera and other device capabilities
· Offline access with synchronization, so you can be productive on the go
· Access your activities, accounts, contacts, and leads from an easy-to-use home page
· Guided contextual business process
· Track progress for key performance indicators visually with charts
· Access your personalized views of lists and grids so that you see the data most important to you

License Terms

Ratings and reviews

It's not running well enough that I can rely on it for anything other than looking up data, and even that isn't useful in some scenarios. Frequent crashes, forgetful nav history, UI discrepancies between itself and the desktop browser app, appointment / phone call logging sometimes doesn't sync properly, and it has its own back button instead of using the built in Android back button (which quits the app) - incredibly irritating and clunky. I only use it because I have to for work.

To me the app is a waste of time, sometimes it works and sometimes it doesn't. It takes a very long time to load. I hoped it would save me time while I'm on the go but it actually wastes my time cause it takes so long. For example if you are looking for leads and you want to switch views, pulling up the calendar, checking your opportunities etc..It will get stuck for a few minutes and sometimes it comes up and sometimes it doesn't. Whatever you do, dont depend on using the app. Stick with using it on the desktop. Very frustrating!

Where to begin? It requires login everytime you need to use it. of course this is superseded by the fact that the app also must be uninstalled/ reinstalled everytime you need to use it. It takes about 7 steps to log a call on an account, and once you log one, it takes even more steps if you want to review your calls. It does not allow you to view opportunities or activities from other salesmen, so there is no way to tell if anyone is working on an account. Salesforce owns this space for a reason