
Sosthenes Aluther
This app doesn't work conveniently as early .Now i have change my sim card from the one which stolen and keep new one but i face difficult in registration,alot of my money used during registration of NMB mkononi ,and still I don't know what the problem is
46 people found this review helpful
NMB Bank Tanzania
August 21, 2025
Greetings from NMB bank @Sosthenes Aluther, , be aware that once the simcard has been swiped or changed to another phone, one has to re register nmb mkononi services via our atms, however there are no any charges when getting the service, you can also visit the nearest NMB branch for support, #NMBClosetoYou ^IB

Asha Sharif
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hello, I have a problem in registration. I choose to use facial biometric, it just gives me the details on how to take a picture, then before taking a picture because it doesn't show an option to take one, it takes me straight to put my account number and phone number, it never go further than that. can I really use facial bio or should I stop wasting my time and go to ATM? I'd really hate to go to nmb branch just for this.
15 people found this review helpful
NMB Bank Tanzania
June 28, 2025
Hello @Asha Sharif
Sorry for the challenges you are facing, the biometric system depends on the phone you are using, the version of the app and you should be already registered to the NMB mobile service. If you are facing challenges, contact us DM via Instagram, Facebook or WhatsApp (0747333444) for further assistance. ^BB