
Rebekah10121978
This app does not deserve even one star. From the moment I got this app 3+ years ago, I have had problems accessing any video live or recorded. Either it would skip, stop playing or says there is nothing found. Now it is telling me to add the device with a password. When I set the device up, there was never a password created. I am finally getting rid of the device and the app, and getting a much better system.
7 people found this review helpful
RDI Technology (Shenzhen) Co., Ltd.
June 4, 2025
When you add the device to your App, you do need to input default password (000000), and then you need to set your own password. Pls send email to sales@rdichina.com for better communication.

A Google user
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The way this app doesn't connect to the camera most of the time and the extremely choppy video is amazing. My favorite part is the notifications. When the motion detector picks up something and starts recording, the app will give you a notification so you can click it and watch the recording, but when you go to the app NOTHING IS THERE!!!! You can be standing beside the monitor and wifi router and still not get a connection. Great app guys, you did an outstanding job with this app.
45 people found this review helpful
RDI Technology (Shenzhen) Co., Ltd.
January 7, 2019
Dear sir, sorry for the trouble, can you turn off and turn on again your monitor to see if it come back to good?
Pls let me know your e-mail address so we can give you some suggestion on trouble shooting, you can send us e-mail: sales@rdichina.com
Thanks you!

Dylan Betz
Phone never has connection with the camera system, if I'm at home I can use the app, mainly on wifi even then. Not sure what the issue is here. At home it has good connection. At work or anywhere I can't see live feed, can't watch motion videos. Nothing. Pretty disappointing after spending so much on a security system. APP hasn't been updated in a LONG time!
26 people found this review helpful