My Renault

RENAULT SAS

About this app

Always keep your Renault at your fingertips with the My Renault application.
Designed to accompany and enrich the usage of your Renault vehicle.
My Renault is here for all your daily mobility needs and improves your journey by offering numerous features and personalised offers*

ALWAYS STAY CONNECTED TO YOUR VEHICLE:
Check your vehicle’s remaining range and mileage in real-time
Program and manage the air-conditioning and heating remotely
Locate it on the map available in the application
As your approach your vehicle, find it by activating the lights remotely

ENJOY SIMPLIFIED CHARGE MANAGEMENT:
Remotely check and manage your electric vehicle's charging
Find local charging points and manage your Mobilize Charge Pass subscription
Simplify your charging experience on the go with Plug & Charge technology (for compatible charging points)
Visualise your electric vehicle's reachable area based on its remaining range

MANAGE YOUR VEHICLE WITH EASE:
Track your order in real-time, from purchase to delivery
Find local petrol stations and Renault retailers
Access your service history and find out about upcoming maintenance
Schedule an appointment with the Renault network in just a few clicks
Find all your service contracts and warranties
Discover all the features of your vehicle through its interactive user guide and video tutorials
Access our customer services team directly for assisstance
Optimise your home charging and electricity bill with Mobilize PowerBox charge points

Do not wait any longer and download My Renault today!

The My Renault application is constantly being enriched with features and fixes.
* Available features depend on the model and engine type of your vehicle, as well as on your geographic location. For most features, synchronisation between the application and your vehicle will be required.

Ratings and reviews

Very poor app. I tried to use it to plan a route from London to Cornwall and it thinks my Zoe can do 291 miles on 70% charge (miles/km mixup?) Doesn't refresh the charge status unless you force it by swiping down. It regularly refuses to login, saying there is a server error, unless you force quit and start over. You can't see how fast (kW) the car is charging. Just like the car, the app doesn't find most rapid chargers. Vehicle lifetime mileage shown in km not miles. Such a disappointment.

It took me a considerable time to get the service plan and warranty to show on the app. Eventually it appeared with very strange nomenclature. Thereafter it broadly worked until around 3 months ago. At that stage the mileage shown for my vehicle was inflated by approximately 5000 miles. I contacted Renault and they advised that there were issues with the app. I had my car serviced in October and the service details showed on the app with the correct mileage as entered by the garage.

Cannot connect to the car anymore since middle of November - which prevents the only uses of this app and still no update to fix this problem from Renault. edit: contacted Renault through as many ways as possible, and it has been months now that we are "on hold" as no solution is in sight. So now we risk being fined when charging our car as we simply cannot know what the % is.

What’s new

This update includes several improvements designed to make the app smoother, more intuitive, and even more enjoyable to use.
We continue to work with every release to enhance your experience.