FordPass - Park, Drive, Guides

- June 22, 2017

Everyone

Lifestyle

( 1,221)

FordPass - Park, Drive, Guides- screenshot thumbnail

Description

Our newest, most powerful engine fits in your pocket. We’ve partnered with solutions like ParkWhiz to bring you one easy-to-use, reliable journey assistant. FordPass takes what you used to do with multiple apps and does it in one.

One example of how FordPass makes mobility easier:

FordPass user Miguel: “A historic night, and I used FordPass and FordPay to book a parking spot 10 yards from Wrigley Field (in Chicago) last night for $20 when there were no spots to be had or prices were north of $200!! 1 block from Wrigley Field for Game 7 of the World Series! Had to share!”

> Find and reserve parking (US Only) in parking garages and lots, including parking in New York, Chicago, Atlanta, LA, Seattle, Denver, Dallas, DC, Philadelphia and much more. Search for parking by point of interest, city, address, and more!
> Securely pay for parking (US only) in select parking garages and lots with FordPay
> Find gas stations based on your preferences
> Get one-on-one help from FordGuides
> Earn Appreciation Badges and Perks just by using FordPass! (US Only)
> Quickly call for Roadside Assistance2
> Find and contact your Ford dealer making car service simpler
> Access your Ford Credit account (US Only)
> Start, stop, lock, unlock and schedule starts1 for vehicles with SYNC® Connect (currently available on properly-equipped 2017 Ford F-150, 2017 Ford Escapes and 2017 Ford Fusions)
> With SYNC® Connect, SYNC 3® or SYNC® Applink™-equipped vehicles, track fuel levels and get alerts when your vehicle needs attention
> Smart parking reservations (US only) in parking garages. Easier car servicing and Roadside Assistance. Better Ford dealer visibility. Powerful vehicle controls1 for the 2017 Ford F-150, 2017 Ford Escape and 2017 Ford Fusion with SYNC Connect.

More details about some key features:
> PARK – Find and reserve (US Only) parking spots in 160+ cities including New York, Chicago, Atlanta, LA, Seattle, Denver, Dallas, DC and Philadelphia. You can even reserve spots in parking garages and lots and pay without opening your wallet
> FUEL –Find fuel so you can keep your journey going. Filter by fuel grade or brand. And quickly compare pricing.
> GUIDES – When you need help solving mobility challenges, our trained team of Guides are available via live chat or call to help. Additionally, Roadside Assistance2 is available 24/7 in just a few taps. For certain Ford owners such as select 2017 Ford F-150, 2017 Ford Escape and 2017 Ford Fusion owners, the Guides team will already know your vehicle, making car service even simpler for you.
> MY DEALER – Find not only a Ford dealer, but the right Ford dealer for you based on car service offerings and location. Set a preferred Ford dealer for your vehicles so you can quickly refer to and call your Ford dealership.
> VEHICLE CONTROLS – A powerful set of keyless controls lets you start, stop, lock, unlock and schedule predetermined starts. This feature is currently available to select 2017 Ford F-150, 2017 Ford Escape and 2017 Ford Fusion models equipped with SYNC Connect.

Think of FordPass as your personal journey assistant. Whether you own a Ford car, or a vehicle made by another manufacturer, or you live in the city and don’t own a car, FordPass will help you find smarter ways to move. The way the world moves is changing. Join us and help shape the way you move tomorrow.

As Henry Ford said: “If everyone is moving forward together, then success takes care of itself.”

1SYNC® Connect, an optional feature on select 2017 model year vehicles, is required for certain features.
2Roadside assistance is included for certain Ford owners and available to everyone for a per-service fee.

Learn more about the FordPass (Ford Pass) Marketplace, FordPass Hubs, FordGuides, a reimagined Ford dealership and car service experience, partners such as ParkWhiz and more at fordpass.com.
FordPass, compatible with select smartphone platforms, is available via download. Message and data rates may apply.

Reviews

2.8

1,221 total

5 365

4 120

3 121

2 154

1 461

Johnta Montgomery

It does NOTHING for my 2017 F-150 XL SuperCrew, I completed a lot of steps just to have something keep track of when my 1st oil change is and how far I need to drive for the cheapest gas... It's quicker to just Google the gas if it's that important. Useless app, too bad Ford won't read this and update their ish. It has a good looking, user friendly interface but means nothing of nothing works.

Rob Gagnon

Very disappointing app. I like tech stuff. I was sold on it when the salesman told me all I could do with the app. Lies all lies. The only thing I manage to do is see the fuel level. And only when I reinstall the damn thing. That alone is a deal breaker when my lease is up. Hope Ford is reading this. Makes me wonder if I should have stuck with my initial idea, I wanted a Mazda CX 9. Maybe next time.

L. Michael Burns

So far the app is working fine for me and remote functions are working (have not tried remote start yet). No freezing. Activating the app was a bit of a chore. The instructions should be improved. It also took overnight to complete the activation. Phone is a DROID TURBO.

Callie Kesterson

I have had nothing but trouble from this app. When it works it works great but I am constantly having to reset my password and now I got a new phone and it won't even recognize my email address! SMH

Quincy Lam

Here is my issue with the app. When I start the 2017 ford escape remote using the app, the setting for remote start in the car gets reset. So I start the car but the heated steering wheel, heated seat is always default to off. The setting stays when I remote start with my remote. But it resets with the app. Needs a fix June 24,2017 update Still no fix in sight. Have we made any head room with this issue. I need this feature before winter comes again.....

Tim Davis

Ford dealerships market this app saying you can schedule maintenance appointments with it. All it does is gives you a number to call. It takes longer and more clicks to do that than when using Google. Minus 1 star for lying.

User reviews

Johnta Montgomery June 29, 2017

Rob Gagnon June 22, 2017

L. Michael Burns July 12, 2017

Callie Kesterson July 5, 2017

I have had nothing but trouble from this app. When it works it works great but I am constantly having to reset my password and now I got a new phone and it won't even recognize my email address! SMH

Quincy Lam June 24, 2017

Ford Motor Co. March 15, 2017

Hey Quincy, thanks for the feedback. It's an issue we've been made aware of and it's being investigated. We'll keep you in the loop and thank you for your insight!

Tim Davis July 24, 2017

Joshua McCoig July 10, 2017

Still getting Scheduled Start fails. I've completely wiped the app from my phone and reset my car back to Factory Defaults. I am also getting Oil Change Required messages when I've reset the oil life.

Ford Motor Co. March 15, 2017

Thanks for letting us know Joshua as that shouldn't be happening. Have you been able to connect with one of our Guides? Hopefully they can help alleviate that issue. Thanks!

Paul Beverly June 28, 2017

So So. It knows about my vehicle but when i go to schedule service i have to enter all the info, it should be dragged over. Then, since it doesn't and you have to enter VIN and you can't copy it from the previous screen and paste it. Then went to actually schedule and no appointment slots found.

Phillip White June 29, 2017

I just purchased a 2017 Ford Expedition and this FordPass does nothing but show my odometer reading and my preferred Ford dealer. Not impressed. It actually makes me want to lemon the vehicle. I am in Canada. The odometer doesn't even update regularly.

Ford Motor Co. November 8, 2016

Hey Phillip, sorry to hear you're disappointed. If you have a chance to contact one of our guides, they should be able to walk you through all of the features available for your vehicle.

Marc Shepard July 16, 2017

does nothing. only thing it tells you is if there's a recall. still hate it. the Lincoln app lets you start the car, tells the fuel level

Ford Motor Co. May 17, 2017

Hey Marc, sorry that's the impression as FordPass can do so much more. To make sure you're getting all you can, if you could connect with one of our Guides, hopefully we can outline it better. Thanks!

June 27, 2017

Latest update crashes when trying to open on my Nexus 6. I have been trying to use this app for several months with my 2016 Edge Sport with Sync but it consistently will not stay connected. On the rare occasion I get it to connect, I only see gas and mileage. I also have to manually tap the "Find New Apps" button every time I want to use it. Why? It automatically finds the "Glympse" app just fine, for example. I have texted the live help several times regarding these issues. Every time, their solution is to uninstall and reinstall the app. (Sorry guys, this is not a fix. Every time I want to us it?) The app is honestly about useless, only showing two pieces of information. (gas and mileage) Why not show other important information such as tire pressure, current mpg, etc.? I realize my car does not have the phone modem, but it does have Wi-Fi. It should be able to automatically download this info into the app every time I park it in the garage. * update as of 04/01/17: app is now usually found by the car but app has only updated gas and mileage one time, on 03/28/17 (the day I tried using it again after several months.) ** update 06/27/16: app still does not connect to vehicle!

Ford Motor Co. May 17, 2017

Thanks for the update and the feedback. Good to see locate is working now, we're continuing to make improvements so thanks for your insight!

Scott Appleby July 18, 2017

Have a 2016 f150 with sync 3. All the app tells me is my fuel level. No option for remote star or anything. Very dissapointed it doesn't work properly.

Brian Peterson June 28, 2017

Seems to work on my 2017. But the pin should allow for 6 digits. Not just 4 for security reasons. And it would be nice if there was a way to disable the functions entirely from the car if customers want that extra privacy.

Justin Schear July 15, 2017

Since last update Ileep getting emails from ford pass when I remote start with my key. And again when I stop the engine saying that I forgot about my startup and that if I miss another one they will kill all of my scheduled starts. Starting to get aggrevated.

Kenneth Parenti July 12, 2017

Keeps telling me that needs oil change. Been to dealer 3 times. Did master reset of vehicle and sync 3. Still says needs oil change. Uninstalled APP did reset, still getting message. Tried all fix guides on APP already. No luck. Dealership can't help either.

JoAnna Rice July 15, 2017

I just bought a 2017 Fusion Hybrid Titanium. I can not get this to show me any of the remote features and it keeps saying I need to set permission, but it won't let me!!! Very frustrating!

Godz29 July 21, 2017

Won't start on the schedule and takes time to start engine and locking and unlocking..not slick at all..i rather have the physical remote start that is in the key itself..very lame on 0utting consumers on a cheap way to start our engine..give us what we deserve!

Steve Stephan July 23, 2017

Worthless app that doesn't even work correctly. Won't even let me edit my address.

Saedus G July 12, 2017

It works as advertised, but can you add a current status of vehicle, for example doors are currently locked/unlocked, lights on/off, etc.

Anthony Gipson July 3, 2017

Doesn't do anything for my 2017 Fusion Hybrid. No remote start nothing.

Judy Cullen July 9, 2017

Does this option for the 17 ford focus SEL, remote start on the app. Does it not come equip???

July 18, 2017

It's essentially a remote starter. It would be much more useful if climate control and cabin temperature were included.

Phil Buonomo June 23, 2017

Getting car mileage would be great

James Busuito July 7, 2017

Terrible and useless app.

Tiju chacko July 17, 2017

Need an app for ford credit by itself

Shawn Goode July 4, 2017

Boo!

Edward C. Newman June 23, 2017

What happened to send to sync.

Craig Kennedy June 23, 2017

Ruined by Update!

Alaric Coury July 27, 2017

Easy to pay my bill and get recall notices

Jonathan Gutman July 10, 2017

Works great easy setuo

Eugene Eagan June 23, 2017

Wow I can find a parking lot, find gas and make lease payments. There are far better apps that are easy to use. Just make a car folder add the apps and be happy. Oh yes if you have one of those old junkers (anything older than a 2017) you are out of luck.

Michael Hartman May 29, 2017

It's super cool starting your car from an app on your phone, and locking the doors remotely is handy. Downside is it's a pretty buggy app. Quite frequently I have problems typing in my pin. Also I wish there was a door lock status that updates as fast as the fuel level. ( Don't really care that I have 54% fuel in the tank but a confirmation that the doors are locked without having to send the lock command and wait for a response) the app is also apocalyptically slow, the phone will go to back to sleep before it confirms the doors are locked or the engine has started. That being said there is potential here. Also, Ford talking to you here, maybe have a range projection where the remaining fuel percentage is? Just a thought...

William Hollonsyde May 28, 2017

This is a great app without backing from ALL dealerships. Why have an app that all dealers do not support? Without interconnected or at least full support from your local dealer this app is pretty much useless. Verify with your local dealer before taking up space in your phone. Uninstalled.

Douglas Fletcher June 5, 2017

There is nothing of value here. I know who my dealer is. I have AAA road service. Controls don't work. Reading the terms while signing up for this is you are allowing Ford to track you vehicle and monitor operating systems I am opting out. Ford has lost there touch as being a truly innovative. Follower no longer leaders.

Marc Pickard June 13, 2017

App has little to if anything at all to offer me on a 2016 Ford F 150. I am disappointed with the options on my truck and the options for my truck with this app. I expected a lot more than just a parking spot reminder and contact information for Ford which is a limited amount plus automated. Go back to the drawing board

steve kopach May 24, 2017

Major Disappointment, you cannot use the app to start your car remotely after 14 days because it goes into a deep sleep mode. Ford says the only way to get it out of this mode is too use the key to start it. Since I live a 1000 miles away and won't be back until next winter . I was planning on starting the car with the app to run the engine and charge the system. I have used the viper app on another car and never had this problem. Their is nothing in the owners manual about deep sleep mode. If I would have known about this feature I would have gone a different direction when I purchased the vehicle.

Bobbie Murray June 12, 2017

The fuel info is days late. I have Sirius fuel info on my C-Max and it is also not as up-to-date as GasBuddy. Stick to GasBuddy for real-time info. Old gas prices do not do any good.

William Steele May 25, 2017

UPDATE2: This app still requires you to disable android auto for it to work. It doesn't provide any benefits that would make anyone want to give up android auto and I don't know why Ford would ask you to do that. I own a 2017 Explorer that came with android auto and this hasn't worked, from the get go. What is weird, is that Ford just updated all 2016 sync3 units to android auto as well so now there is an even larger group for this app to NOT work for. ************************************************************************** UPDATE: 1.7 works but requiring me disable Android Auto is a deal breaker. I need this to work in or with Android Auto or I will just never use it. This app doesn't add as much value as Android Auto such that I would choose it over AA. ****************************************** I have sync 3 and remote start so I'm not sure if it has just not rolled out or what.

Ford Motor Co. March 7, 2017

Hey William, thanks for the offer to beta test, we might have to take you up on that. If you would, please let us know if 1.7 is working for you now and we'll see what we can do about getting you early access. Thanks!

Dwight SwoopFiasco Jones June 22, 2017

This app has potential, but it's lacking. The app should allow all newer Fords to be able to be unlocked, locked, monitored. I had this ability on my Dodge Caliber back in 2011.