
Mitchell Fung
Preparing for trip but it won't load my trip details because I used an Alaska rewards numberor didn't use my COSMILE number. I used the same account to purchase but it can't find my flight details. App is a joke as much as it is useless!
1 person found this review helpful
STARLUX Airlines Co., Ltd.
September 22, 2025
Dear Customer,
Thank you for your valuable feedback.
To assist you further, we kindly ask that you visit the STARLUX App or official website and use the “Feedback” form to provide descriptions and screenshots. Our call center will be happy to assist you.
You may access the form at STARLUX>Support>Feedback>Feedback. Thank you.

Charles (Charles T)
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The app can sometimes have difficulty launching especially after an android os update. Interface is pretty good, simple with expected features like reserving meals.
1 person found this review helpful
STARLUX Airlines Co., Ltd.
September 22, 2025
Thank you for your continued support and trust in STARLUX Airlines. We look forward to serving you again in the near future.

Ron Lee
This airline has any stranded. I'm literally standing at the Alaska counter in Portland, Oregon and being starlux has accidentally put my last name as my first name and so they won't let me board my flight... And the app has crashed so I can't get live support and all the offices are closed. Absolutely crazy
4 people found this review helpful
STARLUX Airlines Co., Ltd.
September 19, 2025
Dear Customer, We kindly ask that you visit the STARLUX App or website and use the "Feedback" form to provide a detailed description along with any relevant screenshots. Our call center team will be happy to assist you. You can access the form via https://www.starlux-airlines.com/en-TW/support/feedback/feedback. Thank you, and have a nice weekend!