International check-in issues Have to scroll through every year I've been alive to find my birthday? And accidental "back" button press on the app's button clears all the info I've entered when I was trying to step back one screen.
Cannot book & pay for flights Reported to Jetblue in August that their mobile cannot book and handle payments, even sent them a screenshot w the error. Still not fixed!! I need to call Customer Service each time to confirm booking and the payment. Please fix this Jetblue!! This is annoying and a waste of time for mobile app users.
Mediocre at best Had to clear app data to fix crash when loading boarding pass. I've had the app hang while loading the boarding pass delaying my entrance into security. Flight notifications arrive for flights the day prior to flights, not the actual ticketed flight! Can't make flight changes. On Delta's app (and website), I like being able to make alternate arrangements when delays occur, something I've had to do with agents frequently on Jetblue. Like the Jetblue website, the interface is cluttered and unintuitive.
Pretty good I fly jb all the time and like the app. Had many issues in the past - most of which have been fixed. Was planning on giving it 4 or 5 stars, however I went to book a flight this morning, and on the screen where you enter in your name and address, it kept telling me that I hadn't chosen my state (tried 3 or 4 times.) I wasn't able to book and hope the same (really good) rate is available when I book on my computer later on today.
The *app* is fine. It's informative and useful. When the *service* works. But it never does!! Half the times I try to use it, it can't connect, gives error messages about service being unavailable, etc. Which makes the app next to worthless. What good is having an app that supposedly lets you book flights and get information about upcoming flights if there are always server problems?!? Very, *very* disappointing.
DOUBLE-BOOKS YOU EVERY TIME With NO VISUAL CONFIRMATION OF BUTTON PRESS to complete purchase, pressing again renders a cryptic error message which leaves user uncertain of completion of purchase. My Trips page fails to update promptly, causing user to repurchase ANOTHER ticket on same flight, only to find BOTH tickets appear on MY TRiPS screen a few minutes later.
· Various bug fixes
· Mobile boarding passes now include children’s boarding passes (with an accompanying adult)
· User flow optimized to give you more options when you book
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