International check-in issues Have to scroll through every year I've been alive to find my birthday? And accidental "back" button press on the app's button clears all the info I've entered when I was trying to step back one screen.
Decent airline. Awful tech. This has got to be the worst airline booking app period. Why? You simply cant book a ticket. The app can fail anytime through the process. Even the website doesnt work. How are people booking with this airline? At the terminal?
Mediocre at best Had to clear app data to fix crash when loading boarding pass. I've had the app hang while loading the boarding pass delaying my entrance into security. Flight notifications arrive for flights the day prior to flights, not the actual ticketed flight! Can't make flight changes. On Delta's app (and website), I like being able to make alternate arrangements when delays occur, something I've had to do with agents frequently on Jetblue. Like the Jetblue website, the interface is cluttered and unintuitive.
Check in is not reliable but app is fine otherwise Check in works 50% on first try. . Needs to be more reliable. . Other than that it works pretty well.
Cannot book & pay for flights Reported to Jetblue in August that their mobile cannot book and handle payments, even sent them a screenshot w the error. Still not fixed!! I need to call Customer Service each time to confirm booking and the payment. Please fix this Jetblue!! This is annoying and a waste of time for mobile app users.
Pretty good I fly jb all the time and like the app. Had many issues in the past - most of which have been fixed. Was planning on giving it 4 or 5 stars, however I went to book a flight this morning, and on the screen where you enter in your name and address, it kept telling me that I hadn't chosen my state (tried 3 or 4 times.) I wasn't able to book and hope the same (really good) rate is available when I book on my computer later on today.
· Various bug fixes
· Mobile boarding passes now include children’s boarding passes (with an accompanying adult)
· User flow optimized to give you more options when you book
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