Great for flying. Terrible for TrueBlue. As a Mosaic frequent flyer, I can say that much works well and the design is great. This review is focused on TrueBlue within the app... A persistent bug remains where TrueBlue points never update (i.e. they don't reflect the actual balance seen when logging in to the website). There is also no way to monitor progress towards Mosaic status from within the app (or even the mobile version of the JetBlue website).
Easy to use Worked great. Was able to modify a search selection when I needed to get off the plane as soon as possible to catch a shuttle. Only problem, on my last flight as I approached the gate, the app could not view my exact seat. Got a pop-up saying unavailable. But the QR code still shows. Lucky I remembered my seat number.
Please cache boarding pass for offline display Showing a mobile boarding pass is a key function of an airline app. When an internet connection is not available, I expect it to load a cached version of the boarding pass from the last time I loaded it instead of leaving me stranded at the security line. Some airports like JFK have spotty mobile data reception and limited Wi-Fi.
Multi-person Boarding Failure Annoying error has been in the app for 2+ months now. We continuously have issues boarding because one person in the traveling party is marked "already boarded" in the system. The only indication of this error on the app is the fact that the seat assignment disappears from the app - but - when asking at the gate "all is ok". Today was the ultimate PITA in our 10+ flights with this issue. At bag drop off we were told that there are no issues and the seat assignment is ok - gate nearly denied us boarding!
Life simplified The check-in functions on this app are AMAZING! All aspects of check in DONE, including passport scanning. I flew on Spirt 2 months ago. Hated every aspect of check in..can't use app (paper only), extra fees everywhere. Never again. Thanks Jetblue!
Great app small flaw When it's after boarding time it appears that the app can no longer show you your boarding pass, you need to have it printed at the counter. I wish the app told me that from the start, I stood in line at TSA pre for 10 minutes refreshing app and it just kept getting stuck at loading screen. If the app would have told me to just go to ticket counter right away I would have saved precious time.
• Various bug fixes
• Still 100% clown free
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