![](https://play-lh.googleusercontent.com/a-/ALV-UjVhDVAT21vtj8mIq-7CItF-1Gt2LNpcMeeKUpTKDFW1NNTpwpj-Iw=s32)
Janice Greene
The app is frustrating. Not working. It will only go to inputting my vet location, then gets lost with the spinning icon that it's thinking, but nothing happens. I've deleted and reopened the app several times, with the same results. So unless you have direct contact with Thrive Plus through your current vet, don't count on any help from the app.
8 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjW25wf9uP6ZYR-jOPEIsdTrPXLjFAp5pmUe4vJLYnK0ySAOqMYYlQ=s32)
Valentin Barrutieta
App is no longer functional. It won't allow to make any updates; it gives a code error message every time I try to update any of my personal info or when selecting a primary care facility on the map feature. What is strange is that somehow, my message history is still shown but all of my pups info is completely gone. Reinstalling does not fix the issue. Customer service has been unresponsive about addressing the problem. Fix this app!
5 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjVbg-YOTZZfmRLl9-AsRQ1zu-0TAPU9oCg4vvKTHKJzQhmJjPd1=s32)
Brad A
- Flag inappropriate
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The app was barely holding on to begin with in functionality when I started using it 4 months ago. I was able to use the app to pull some records last week, but now after it seems an auto update happened since then the loading screen now says there's a new version of the app available with a button to take me to the Google Play store to update. When I do this, there is no update. I've tried to uninstall it and install again, clear cache and data before uninstalling and installing again.. it doesn't matter. The app is currently broken and I no longer works at all.
44 people found this review helpful