UBS & UBS key4

UBS AG

About this app

This is the UBS Mobile Banking App for all our UBS clients (excl. the United States and Australia) who can benefit from these digital services.
Please note, that the available functionalities of our app may vary depending on your domicile.

If you live in Switzerland, you can open our digital product line UBS key4 directly via app:
• UBS key4 banking for your private banking
• UBS key4 business for the founding of an SA or SARL

Do you meet the requirements to use our Mobile Banking App?
• Smartphone with at least Android version 9.0, when opening an account with UBS key4 at least Android version 10.0
• You are client of a UBS Group company and benefit from UBS’s corresponding digital services.

How secure is our Mobile Banking App?
In short, UBS Mobile Banking provides state-of-the-art security.
How? Our security concept protects you fourfold. We uniquely identify you with the Access App or Access Card. By defining security settings and activating real-time notifications, you can increase security even more. Furthermore, we use artificial intelligence to check certain transactions for irregularities. And we help you use the internet safely – see our security recommendations on ubs.com/security.

Further information:
UBS Switzerland AG and other non-US subsidiaries of UBS Group AG have made the UBS & UBS key4 Mobile Banking App ("App") available exclusively to existing clients that benefit from these services with the exception of US and Australian clients.
The fact that the App can be downloaded from the US or Australia and/or any other country’s App Store does not constitute a solicitation, offer or recommendation to enter into a transaction, nor is it to be understood as a solicitation or offer for a client relationship between the person downloading the App and UBS Switzerland AG or other non-US subsidiaries of UBS Group AG.

Ratings and reviews

The UBS app looks beautiful. And that is the only good thing it has to offer. It is courter-intuitive, buggy and slow. Basic features like finding previous payments are frustratingly difficult to find, it almost seems like the bank does not want you to know what/where/how much youve payed in the past. Basically, in regards to fonctionality, it seems like an app designed in 2005. Also, it is constantly updated, but why? It never gets better...

Supposed to open an account, as I start working at UBS myself. Tried four times, been on it for far too long now, and every time it doesn't work throughout the last steps and everything is gone. Either selfie verification doesn't work, or the app suddendly has a bug when it comes to the video-call-verification or whatever, and customer support just left me in limbo...

UPDATE: You're not listening. When I open the app, the option "Open a key4 Account" does not show up. Please fix or at least make it so that I can start an account through the web. The app is useless. The website says that I should be able to open a student account through the app, but no such option is present. I reach customer service and they only provide basic general tips. Then I go to the actual bank and they say that they can't help me with the student account. What an annoying system.

What's new

Small improvements and bug fixes.
Release notes: www.ubs.com/mobile-release-notes