
PJester 7
The point of a drive like this is to 1. Automatically back up files, which it does not do most of the time 2. Allow user access to files throughout multiple devices, which is extremely limited Improvements I would like to see 1. Flawless interaction with all file types. If I make changes to a file, it should save automatically. 2. Allow photos to be printed directly from the app 3. Should act more like a hard drive, less like software, especially when accessing from a laptop.
7 people found this review helpful
Western Digital Technologies, Inc.
March 8, 2024
Hi, we are sorry for the inconvenience and thank you for your feedback! We deeply respect your advice, and we will try to combine your suggestions with our improvements to provide better products & services. We also recommend you to please open a ticket at (https://support-en.wd.com/app/askweb) and explain the backup related issue in detail.

Chris Sandoli
Decent app for automatic backup of your phones files. Other than that it's nothing great... Kinda slow, (I think this is more due to the cloud hard drive), not a ton of features, and no grouping pictures automatically.. It does automatically pickup anything new in your folders that haven't been backed up and does it for you. Other than that it's ok
Western Digital Technologies, Inc.
January 17, 2025
Hi, We truly appreciate you taking the time to share your thoughts with us. Your support is incredibly important to us, and we're committed to making your experience with our app as seamless as possible. If you run into any technical issues, please don't hesitate to reach out to us at. We're here for you.

A Google user
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This app is so deflating! There is not a lot of organizing functionality within the app and lately over the past three months the app has been consistently crashing and refusing to open. Can't believe a company with name brand recognition like WD put this out there for consumption. Just uninstalled and reinstalled it a few moments ago and now it won't even open.
2 people found this review helpful
Western Digital Technologies, Inc.
December 10, 2018
Hi Clayton Jones,
We are sorry to hear that! Please contact us so that we can work together and help in resolving the issue. Please visit the link to know more: https://goo.gl/2d1rgK
Please contact us and reference the case number provided below.
Case Number: 121018-13456374
Need Help? Please contact us at 1 (800) 275-4932.