
Curtis Acton
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Great to upload PICs. If you have a MY Cloud Home and you can't find it on your computer. Then it's useless. WD use to have a DISCOVERY APP worked great but they stopped the app. NOW you need to search and search to find a solution. change network settings 2-3 times test. Still no luck. I've got 8TB of data on a drive, it sits useless. WD DIGITAL is no help at all. WD want you to change all these settings WHY? All I did was buy a new it should be easy not so hard.
7 people found this review helpful
Western Digital Technologies, Inc.
April 16, 2025
We're sorry to hear that the application is not meeting your expectations. We'd request you to uninstall & reinstall the updated application and power cycle your host device. If the issue persists, please write us at (https://support-en.wd.com/app/askweb) along with error screenshot and device/drive information. We will be happy to help you.

Reggie Hall
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Unfortunately, this app and the My Home Cloud unit have stopped working completely, and this has prevented me from accessing my files, crippling my business - it all seems to be useless. No one is able to help me when I call technical support; a great idea total access and control of my data from virtually anywhere and everywhere has turned into an enormous nightmare. This is so terrible. 3-20-25 While I was able to get some technical help recently, it could have been much better as I was moving
59 people found this review helpful
Western Digital Technologies, Inc.
April 21, 2023
We'd like to inform you that our services are back online & fully operational. Our engineering and support teams have worked around the clock to resolve this outage and we are happy to report that our login and cloud access services have been restored. We understand this service interruption has been challenging, and we thank you for your patience.

PJester 7
The point of a drive like this is to 1. Automatically back up files, which it does not do most of the time 2. Allow user access to files throughout multiple devices, which is extremely limited Improvements I would like to see 1. Flawless interaction with all file types. If I make changes to a file, it should save automatically. 2. Allow photos to be printed directly from the app 3. Should act more like a hard drive, less like software, especially when accessing from a laptop.
7 people found this review helpful
Western Digital Technologies, Inc.
March 8, 2024
Hi, we are sorry for the inconvenience and thank you for your feedback! We deeply respect your advice, and we will try to combine your suggestions with our improvements to provide better products & services. We also recommend you to please open a ticket at (https://support-en.wd.com/app/askweb) and explain the backup related issue in detail.