
Aldwin Torres
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The app is no longer displaying credit card details. OH and it's taking ages for it to load. The Metrobank used to be stable and reliable but now it's just one problem after another. Update: I had to clear the app data & cache. Didn't need to reinstall, but had to re-register the account and device again, seems to show credit card details again. Updated my rating to 3-stars only for the hassle and No official communication from the bank to solve the problem is just plain unprofessional.
Metropolitan Bank & Trust Company (METROBANK)
September 29, 2025
Hi Aldwin Torres, we apologize for the inconvenience.
Please be advised that no system issues have been reported as of this time.
You may retry your access and perform any of the following:
1) Restart your device,
2) Toggle mobile/Wi-Fi data,
3) Switch to another available network.
Thank you.

Arniel Albite
Terrible experience. You're a banking app and you should be reliable at all times especially whenever we need to access our funds. I don't know if it's only me but this past week I'm having trouble accessing the app - loading time takes forever and what's worse, I can't log in and even worse I can't access my funds, pay for my needs and bills!
321 people found this review helpful
Metropolitan Bank & Trust Company (METROBANK)
August 29, 2025
Hi Arniel Albite, we apologize for any inconvenience you may be experiencing with the new Metrobank App at this time. As of now, there are no reported system issues. You may try to restart the device to refresh network settings and/or clear the cache and data of the app to eliminate any potential conflicts. Thank you.

Mudzramer Hayudini
After updating to the new version of the app, the credit card section is not displaying. After refreshing the app, the Credit card will appear for a moment while loading its content however when loaded, the details just disappear and what is left visible on the app are the debit details and credit card facility. For this reason, I can't view and pay my balances in the credit card
251 people found this review helpful
Metropolitan Bank & Trust Company (METROBANK)
September 1, 2025
Hi Mudzramer Hayudini, we're sorry for the inconvenience.
May we request to try refreshing your screen by pulling down.
If the issue persists, you may also try one of these options:
* Reselect Customize Dashboard for credit cards
* Log out, then log back in
* Uninstall and reinstall the app
Thank you for your patience and understanding.