![](https://play-lh.googleusercontent.com/a-/ALV-UjXwBTY7CMpPwTAH6sQBWet7UnLg_1HZbKTHZL3pv8fYAGWxd_bL=s32)
series limited
For me, I only have one question and a comment. Is the token app for only cooperate account holders or for everyone? In my case, it keeps telling me that there is no email ID/phone number on my account profile which I don't believe it's true because I receive emails and text messages from UBA. Secondly, it will be nice if the app can be improved on a bit. The UI is terrible to be honest. Thanks
184 people found this review helpful
United Bank for Africa Plc
September 3, 2023
Hi, please email us a screenshot of the error you are facing along with your mobile number at +234 1 2808822, +234 700 2255 822 or +234 800 2255 822, mail; cfc@ubagroup.com and UBAGroup on Facebook so we can look into this for you. We apologise for any inconvenience. Thank you.
![](https://play-lh.googleusercontent.com/a/ACg8ocIsjFtCYI0hw2EncarBcvdbXDKAs5o12AbvK2DCbCoguUHDzA=s32-mo)
Thomas Ushie
I've been trying to upgrade transactions limit to no avail. Whereas limit can be upgraded at transfer process with Secure Pass, it's been popping with this message "The user you specified is not eligible for one-time password (OTP) login." ???
5 people found this review helpful
United Bank for Africa Plc
August 14, 2024
Hi, we regret the inconvenience caused. This might be as a result of poor network. However, please send us your concern to +234 20 1 2808822, +234 700 2255 822 or +234 800 2255 822, mail; cfc@ubagroup.com and UBAGroup on Facebook with your account details and snapshot of the error response. We will get back to you at the earliest. Thank you.
![](https://play-lh.googleusercontent.com/a/ACg8ocIrK5WUT4ZLmMofDepSrUozSHjyeBHDdV3mRG3YaCd6vPpGK4U=s32-mo)
ibrahim onuche theophilus
How can one get U TOKEN APP, I have types this severally to download all to no avail. It keeps showing uba secure password and I can't find u token app. Are these the same or what. It's really frustrating. Somebody will get UBA card, before u knew it the numbers have faded and then begin to struggle to download the mobile app
30 people found this review helpful
United Bank for Africa Plc
July 11, 2024
Hi, we would like to chat with you with regards to your experience with us. Can you please reach out to us with your account details on +234 20 1 2808822, +234 700 2255 822 or +234 800 2255 822, mail; cfc@ubagroup.com and UBAGroup on Facebook. Thank you.