UBA Mobile Banking

- August 3, 2017

Everyone

Finance

( 5,164)

UBA Mobile Banking- screenshot thumbnail

Description

UBA is providing a completely enhanced mobile banking (formerly known as U-Mobile) experience to its customers with this new app. Banking services are easily accessible and on the go through new features such as:

• Quick log-in within a few seconds with the biometric option on devices that support this feature
• Faster navigation with the sliding menu available on all user sessions
• Fewer, more intuitive screens enhancing user experience
• ATM/Branch locator
• 24-hour customer service support via live chat
• Quick selection of phone numbers from device contacts list for airtime top up
• Favourites list creation for easier transactions
• Automatic insertion of OTP received via SMS on transaction screen
• Auto reminders for recurrent bill payments and transfers

Reviews

4.0

5,164 total

5 2,913

4 767

3 553

2 278

1 653

gekko infit

Worst banking services This bank is always miles behind technologically. This explains why I have two accounts with uba & I still rarely use their services. It sucks! Now I decide to recharge my line from your mobile app & they debit without reflecting on my sim.

Dnbfelix Preachinglifestyle

This app always refused to work for what it was designed for. I can't register since I downloaded it so I uninstalled it thanks. UBA, is like you are not seeing our reviews to solve the problems customer are facing. Please do something or else I close the account if I don't have enough money in there now I will have it soon if you react to my stament (or else I will close the account). Thanks as you do something about it.

Dr. Jatong Anthony

Updated recently and the favorite accounts cannot work again. Keeps saying select account even after it has been done. Could only work on manual entry of account number. Please fix or reverse to old version but add receipt for printing as in Firstbank.

This new version sucks!!!!!! This is my first ever review on play store, and that's because this is just too bad to keep quiet. The former app had a friendly UI. This version is very slow to load anything you click on, and what's with the display of every info on only half of the screen? Very ridiculous. Oh btw, your customer service sucks too. They haven't been able to provide an enquiry I made on my account for over a week now. What I'm still doing with this bank, I don't know.

eme edim

Was loving this app till this recent upgrade. Plz revert to old version before I lose my mind. I am I can't even access my account and if I manage to, I can't use the favorite list or otp... Same prompt.. "unsuccessful"! Kilo sele gan ni?

Abubakar Ali Mustapha

Alhaji Abubakar Ali Mustapha Why we were suffering on ATM machine in maiduguri? You have to do something about it because in minduguri we don't want to gathered people due to suicide attack Pls

User reviews

gekko infit August 12, 2017

Dnbfelix Preachinglifestyle September 15, 2017

Dr. Jatong Anthony August 6, 2017

United Bank for Africa Plc August 31, 2017

Dear Anthony, Thank you for your feedback. The issue affected saved favourite had been fixed. This should not happen again. For transaction receipt, that is being addressed and will be available to you soon.

August 21, 2017

United Bank for Africa Plc August 24, 2017

We apologize for the undesirable experience but this is quite unusual. Please send your account number and registered mobile phone number to cfc@ubagroup.com for prompt review and resolution

eme edim September 1, 2017

Abubakar Ali Mustapha September 10, 2017

Alhaji Abubakar Ali Mustapha Why we were suffering on ATM machine in maiduguri? You have to do something about it because in minduguri we don't want to gathered people due to suicide attack Pls

United Bank for Africa Plc September 10, 2017

Dear Alhaji, Thank you for your feedback. Please send the details of your feedback to cfc@ubagroup.com. We will look into it.

Prince Tamunoene August 31, 2017

Simply frustrating! UBA has to grow competitively. My experience, Customer Service, service time delivery is just appalling! Never made such review but this is what it is!

United Bank for Africa Plc September 1, 2017

Dear Prince, Please send your account number, registered mobile number and phone type to cfc@ubagroup.com for us to be able to engage with you further to understand the difficulty you might be having using the app for prompt resolution.

Esther Chiamaka Okafor September 2, 2017

The app is ok to an extent now, have been able to use it for my transcations between yesterday and today but there is still something lacking, the statement of account of September is not showing even after refreshing.. The statement helps me alot cause i do lot of transactions, it helps me to know who paid in money to my account in other to confirm the payment , i don't rely on sms alert.. Fix that and earn my 5*

United Bank for Africa Plc September 2, 2017

Dear Esther, Thank you for your updated review. Please note that your feedback is noted and we already reviewing this for prompt fix. Please send us your account number and registered mobile number for further review.

Sholakunmi Banire August 23, 2017

This app is just trash!! What's the essence of the "live chat" if problems can't be solved. Instead you guys keep postponing... You can't make simple reversal after you deducted my account without providing the service I needed!!

United Bank for Africa Plc August 24, 2017

Dear Sholakunmi, We apologize for the undesirable experience but this is quite unusual. Please send your account number and registered mobile phone number to cfc@ubagroup.com for prompt review and resolution

Yusuf Daddah September 19, 2017

This app upgrade is definitely worth the wait. You can now have a profile picture, with your data there. Very fast has all your favorites if you just update the old version without u installing the previous..

chukwuebuka obiekwe September 12, 2017

The reliability of the app is quite low. Not as fast as some banks. Also the security level of the app can still be improved,i.e sending SMS to the account holder when it is logged onto.

Chris Owen August 31, 2017

Worst update. My old version was working ok before I update. Pls how can I get the old apk. I forgot to backup the old apk before update. Your reqguest was not successful error all the time.. bad update guys

United Bank for Africa Plc August 31, 2017

Dear Chris, We sincerely apologize for any inconvenience this might have caused you. There was an unusual behaviour of the app today but we are already working on fixing the issue. We hope this should be resolved very soon. Please retry after some time.

Yahaya Babatunde S September 13, 2017

Am just totally in-love with the app. So easy to use. Great consumer service. I can perform alomost all transactions. I will just want you to extend the transaction limit on OTP above 200,000 per day

Alex Afuba September 15, 2017

Terrible. To actually open the app is a problem. Keeps acting like its a network problem but I have other bank apps on d phone like Gtb, Access, Fcmb that open easily. Been trying to open this app for days

Anaeze Nsoffor September 5, 2017

Perfect app. Although I would prefer drop down list for selecting a bank I wish to make transfer to. Clicking side arrow to navigate across the banks is stressful and slow

abass oshiomah August 28, 2017

To me the App is Ok I see nothing wrong with this app it do all I wanted with no restriction or such. I can make transfer checks balance buy airtime pay Bill's select account from favourite and more. So I rate it good App

blessing manjang August 24, 2017

Do something about this latest update please, it's of no use, from being the best to the worst banking app on play store, so annoying.

United Bank for Africa Plc August 3, 2017

Dear Blessing, If you are having challenges logging to the App, please click "Having trouble entering the app?" but if the issue persists, please send a mail to cfc@ubagroup.com with details of your issue(s), screenshot of the error page and your registered mobile number for further review and urgent resolution.

oge chi August 12, 2017

What is wrong with this app? Can't even make use of it. It keeps saying your request is not successful please try again. Please fix it

United Bank for Africa Plc August 13, 2017

Dear Oge, This is quite strange. Please check that your data network is on and retry again. If the issue is persistent, please send your registered mobile line, network and device type and model to cfc@ubagroup.com for further review and prompt resolution.

Toney Blayze August 29, 2017

The UI doesn't reflect UBA at all. Go check out GTBank mobile banking app & learn. Who ever build this app is pretty a baby in app development.

United Bank for Africa Plc August 31, 2017

Dear Toney, Thank you for your feedback. Please be informed that we are already working on the overall user interface and experience to improve the ease of use and convenience. This should be available to all our customers soon. Nonetheless, we expect that with the other features, we should still get your 5*****. Kindly update your rating

September 6, 2017

Having problem with this app. Can't make transfer. Showing wrong password. And the password is correct, What do I Do?

Musa Ishaq September 6, 2017

I like the app is very good,but sometimes it delay me I mean the entry is sometimes slow that's the only thing I don't like about it. Thanks for making such a nice app

PETER August 5, 2017

24-hour customer service support via live chat?. it doesn't work, your support team is always busy.

United Bank for Africa Plc October 8, 2016

Dear Peter, Thanks for your feedback. Please send your account number and registered mobile number to cfc@ubagroup.com for us to review and resolve promptly

taofeeq hassan September 4, 2017

The app is very good. Why are people complaining? As far as I am concern, the app is ok

United Bank for Africa Plc September 4, 2017

Dear Taofeeq,, Thank you for your review and rating. We sincerely appreciate your feedback.

Mobolaji A August 7, 2017

Its okay like I said earlier but I still can't find where you said you put finger print for transaction authentication.

United Bank for Africa Plc August 31, 2017

Dear Mobolaji, Thank you for your review. Please note that your device must support the the biometric login. If you currently use fingerprint to login to your phone today, kindly click activate fingerprint under settings. We expected to have have your 5***** since you remarked that the app is good.

August 20, 2017

My major issue with this app is that for every transaction carried out with it,there is a percentage which the bank collect and is not normal to me since I also use zenith bank app and I don't experience such with them....then when I updated my app today i noticed the my profile thing which is cool but when I clicked on it,the gender detail there is wrong....am a female but its saying am a male thought I could change it but seems am wrong

United Bank for Africa Plc August 20, 2017

Thank you for your rating but we will need more clarification on your comment about certain percentage the Bank collects. Kindly note that transfers to another UBA account and airtime topup do not have any fees. Other services like transfer to another bank, bills payment have minimal fees which are same across Banks and are regulated by CBN

richard olujobi August 15, 2017

Prefer the old version to the updated one, the updated version has too many glitches.. Can't login, sometimes doesn't pay. .... And lots

Ibrahim Abdullahi August 30, 2017

Is very nice now is not like b4 when is ask u password click of put your phone number then put your password down will open

United Bank for Africa Plc August 31, 2017

Dear Ibrahim, Thank you for your feedback. Please we would have expected to have your 5***** rating. Kindly update your rating.

Emelogu Gordon Chidi August 8, 2017

THAT'S MY BANK...OTHER BANKS APP STILL DEY LEARN.. PERFECT UPGRADE.. I DROP MY CAP FOR THE BRAIN BEHIND THIS.. LUVMYBANK.

United Bank for Africa Plc May 20, 2017

Dear Emelogu, We appreciate your positive feeback and ratings.

Ademokun Folorunsho August 9, 2017

The fingerprint feature is another plus which makes the app more easy to use. Kudos for the good job

United Bank for Africa Plc August 10, 2017

Dear Ademokun, Thank you for the updated review. We would have expected to have your 5***** rating. Kindly update accordingly.

Chima Udeh August 16, 2017

The best mobile banking app in the Country. Meanwhile, a hidden balance will made it greater

mexes rexes August 24, 2017

The current version is buggy,the UI is poor and response laggy.I get a half screen on my Infinix joypad 8s and of that half acreen ,half of it is filled with a new 'profile tab' that can't be moved/removed. Thus has resulted in my inability to perform transfers.Logging in takes a lot of time.Please,downgrade to the old version until the developer solves this problem.

United Bank for Africa Plc August 31, 2017

Dear Mexes, We apologize for the inconvenience this might have caused. Please send your account number and registered mobile number, as well as the phone model and screenshots of those pages to cfc@ubagroup.com for us to review further and resolve.

ahmed bello mshelia September 6, 2017

Its not network friendly and its does not have transaction gallary like wat first bank app do kindly upgrade it, to enable its wrk even if d network is low to b network friendly like first bank app I love UBA but they need to improve its thanks

Osarumwense Omosigho September 14, 2017

There's always room for improvement; the email alerts for transactions are instant, but the app can take over a day to register the same transactions. Also has inexplicable times of not allowing the user to login.

Stephanie Igbinedion September 1, 2017

I have not been able to log in for weeks now. It tells me that my request is taking longer than usual or my request is not successful. Please do something about it. I need to do some urgent transactions.

United Bank for Africa Plc September 1, 2017

Dear Stephanie, We apologize for any inconvenience. Please click the button *Having difficulty entering the app? * and follow the prompts. You should be fine afterwards. If the issue is however persistent, please send your account number and registered mobile number to cfc@ubagroup.com for further review and prompt resolution.

Musa Idris September 3, 2017

The update is a set back. Since the latest update when I select payment to another bank l am unable to select from my favourites list. Secondly, otp doesn't work any more.

United Bank for Africa Plc September 3, 2017

Dear Musa, Thank you for your review and rating. We will like to encourage you to uninstall the app and reinstall and reconfirm the current status. You should be fine afterwards, If the issue is persistent, then, send us your account number and registered mobile number to cfc@ubagroup.com

Rahmon Abiba Dami September 19, 2017

I Installed it but is not sending d verification code to me and is asking for it since last year ,Av went to all ur office at Ibadan, Pls help me

United Bank for Africa Plc September 19, 2017

Dear Rahmon, Please send your registered mobile number to cfc@ubagroup.com for us to review for prompt resolution. Kindly update your rating and review afterwards

Chels Sexy August 25, 2017

I do many transaction on the mobile app and I have to call customer care a lot just because their are many failed transaction especially to other Banks and the annoying part is that they will give you four working bank days to solve your issue...that very annoying and a complete waste of time because other bank will give you just 24 hours and solve your ish

United Bank for Africa Plc August 31, 2017

Dear Chels, We apologize for any inconvenience you might have experienced. Kindly note that we are constantly working on improving the app, so failed transactions will soon disappear. Please note also that you can dispute any failed transaction through the statement on the app, for prompt resolution. Kindly update your rating.

God Is The Greatest August 30, 2017

This app is so useless. This is the worst banking app from all the banks in Nigeria. I wasted my time and my MB downloading this useless app.. Even the *919* is not working too. UBA is so annoying. I'm closing my account with you guys today.. Useless bank 👎👎👎👎👎👎

United Bank for Africa Plc August 31, 2017

Dear Customer, We apologize for the inconvenience you might have experienced. Please send your account number and registered mobile number to cfc@ubagroup.com for prompt review and resolution. We would expect to have your 5***** rating afterwards.

manaround town August 3, 2017

Wow to tell you is the best mobile banking app so easy nice one

United Bank for Africa Plc August 3, 2017

Dear Manaround, Thank you for your review and rating.

OShitta August 15, 2017

Very good app, easy to use and fast in carrying out transaction.