UBA Mobile Banking

United Bank for Africa Plc

About this app

UBA is providing a completely enhanced mobile banking (formerly known as U-Mobile) experience to its customers with this new app. Banking services are easily accessible and on the go through new features such as:

• Quick log-in within a few seconds with the biometric option (facial and fingerprint) on devices that support this feature
• Indemnity profile to set your desired transaction limits
• Toogle between day and night modes
• Faster navigation with the sliding menu available on all user sessions
• Banking Services on Self-Service mode
• Fewer, more intuitive screens enhancing user experience
• ATM/Branch locator
• 24-hour customer service support via live chat
• Quick selection of phone numbers from device contacts list for airtime top up
• Favourites list creation for easier transactions
• Automatic insertion of OTP received via SMS on transaction screen
• Auto reminders for recurrent bill payments and transfers

Ratings and reviews

The app has a critical design flaw. One cannot use the app outside the device that has the SIM card linked with the account. There is no provision for typing in OTP because the keyboard will not appear. The OTP is read directly from the SMS sent to the registered SIM. So, if you have the registered SIM card in one phone and the app in another phone, the app becomes unusable. People use multiple devices these days because of compatibility issues and having to retain one's online history.

The UBA app has not lived up to the common level of efficiency among banks. The app now rarely sends confirmation of transaction receipts, leading to disputes. The app will sometimes say a payment FAILED and yet transfer the money to the recipient. If you are quick to make another payment, you are now in trouble for having paid twice for the same transaction. Likewise, the app says SUCCESSFUL, and the money is taken from your account but does not pay the recipient unless you visit the bank.

User friendly until you have any issue whatsoever that requires contacting customer care 😞. Ha! It's frustration unlimited. Hmmm.., pray you don't ever, ever make a mistake in entering your password, pray never to have a reason to request password reset 😔, the process is unending, and so frustrating to go through. Calling customer care is another war because the numbers work only when they want to work, and when one works, the computer may just keep playing marathon music until it cuts off

What’s new

We’ve improved your mobile app for better security, convenience, and usability.

Rate Your Experience: Share quick feedback after transactions.

Smarter Security: Enhanced device recognition and easier password/PIN setup.

Transaction Management:
• Get timely notifications about transaction limits.
• Quick shortcuts to recent transactions and frequent top-ups.
• Easily view remaining daily limits.

Enjoy a faster, safer, and more convenient banking experience!