
Thomas Shahbaz
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Aside from the hundreds of infuriating bugs, they now email and tell me I can turn on auto-reminders for invoices. There is no explanation of how to do this, I can't find it anywhere in the app, I search in their help section, nothing, and a Google search provides no information. They even have a section called "everything about invoices", nope, nothing there either. Bravo, yet again a dysfunctional, infuriating experience with Finom where I've wasted a load of time. Slow clap.
26 people found this review helpful
PNL Fintech BV (trade name FINOM)
17 September 2025
Dear Thomas, thank you for your feedback. We're sorry you've experienced these issues. We've raised them internally, and our technical team is working on a fix. In the meantime, you can manually edit the invoice number in the app and delete the extra space that appears. We've also made sure to contact you via email. We invite you to reply to us.

Luke Boxall
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Buggy, poor AI driven customer service, bad UX and just generally not a good banking app! Edit in Dev's comments: to illustrate how bad the customer service is, they still have not resolved the issue, and still rely on AI asking the same info of me time and again.
2 people found this review helpful
PNL Fintech BV (trade name FINOM)
29 September 2025
Hi Luke, we're sorry to hear about your experience. We've identified your case, and our customer support team will be in touch with you shortly to help find a resolution.

Liu Henry
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The Finom app won’t let me log in—keeps saying "something went wrong" even with the latest version. Tried all fixes (reinstall, clear cache, etc.), nothing works. Worst part? Customer support stopped replying mid-conversation. Terrible experience for a banking app.
1 person found this review helpful
PNL Fintech BV (trade name FINOM)
19 May 2025
Hello Liu, we're sorry to hear you experienced a technical issue while pairing your phone. We're on it! Someone from our team will be in touch with you shortly to resolve this for you. We appreciate your patience, and apologize for any inconvenience it might have caused.