Amir Hoosain
Switched to Club Sim for the savings. The process was confusing and I didn't receive my SIM card prior to the port-in date for my number. Eventually it got sorted after I collected a card at a CSL shop. All was fine for a few months, but then my monthly auto-renew stopped for some reason, leaving me without service. It is almost impossible to reach anyone at their customer services hotline (I tried 5 times and succeeded once after a 1 hour hold). Their WhatsApp support responds after many hours.
2 people found this review helpful
Enoch CHIU
Bought the prepaid card inside the HK Express flight, just want use DATA. But can't because "not real name registered". It says on cover "only need to register if to be used in HK, but it's not true. Unreasonable to sell inside the flight. Should have stated clearly in the description.
Antony Lee
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Update 12/4/2024: I don't know if I can pay with club points using 2.2.28 because the need is gone. But the basic functions is now broken. The monthly plan dates are screwed up. I don't know if my recharge will continue the service after today. URGENT, need your immediate response. |--------------------- | Cannot pay with club points to buy service after the update. And customer service is not responding to the matter.