GoPass

- October 23, 2015

Everyone

Transportation

( 2,438)

Description

Introducing GoPass, the all-in-one transit tool that is like having a travel-sized tour guide at your side. GoPass is the easy way to buy transit passes for DART, The T, the TRE and DCTA -- right on your phone!

You can also plan trips, get next bus or train times and find out what’s happening in DFW.

GoPass is your complete travel tool. The app is so easy to setup and use -- you’ll never buy a paper ticket again.

- Mobile Ticketing – Purchase passes and hold tickets for up to 60 days.
- Digital Wallet – Store multiple credit cards for convenient purchasing.
- Password Protection – Protects from purchases without your knowledge.
- Proof of Payment – Works just like any other transit pass and includes a bar code on the back that fare enforcement or bus operators can scan.
- Quick Buy – Perfect for when you just need one ticket and want some of the most popular options from DART, The T and DCTA.
- All Tickets – Provides all ticketing options and allows you to buy more than one pass.
- My Tickets – Shows all your tickets at a glance, including not yet activated, active and expired.
- Travel Tools – Make going places easy. The trip planner gives you several choices -- just pick the one that’s most convenient!
- Trip History – Store your 10 most recent trip plans for reference.
- Where’s My Train – Know exactly when a train is coming to a rail platform near you!
- Where’s My Bus?® – Tells you when the next bus is going to arrive at your stop.
- Events & Offers – Learn about fun events and activities that you can get to on transit and take advantage of select offers.

Reviews

3.5

2,438 total

5 1,032

4 415

3 307

2 191

1 493

James Cohen

Needs a new update Either route times have changed, or drivers consistently are 15 minutes late on certain routes and at certain times. Surprisingly, not when school is getting out. I rely on DART so l can get to work, and generally leave early enough to compensate for poor service. But if this "Where's my bus?" tool works as said, l would be interested to find out why a bus doesnt even leave a location ten minutes away until 5 minutes after it was scheduled to be at my stop.

David Wuerflein

Can't Register Phone! I've used this app before and it worked great. However I had to change my phone so need to reregister with that phone. This function doesn't work to send you the 4 digit code. I talked to help desk and they confirmed the system has been down and not functioning properly. They don't seem to be in any hurry to fix it. Very frustrating!

Blade Plays

Needs a lot of work Buying tickets is the only thing that has consistently worked. Travel tools is all kinds of broken. Now i can't even get an estimated time of arrival on Where's my bus. Some internal error. Fix this app some more and ill rate higher if applicable

Don Lamb Jr.

Does not work Will not launch successfully on rooted Galaxy Note 5 on Android version 6.0.1. It was ruled unconstitutional for our carriers to disallow rooting, so if this is a matter of rooted vs. unrooted phones being supported, this is not right. Fix the app.

Miguel Zepeda

It's ok I love the fact that I am able to buy tickets fast and without much trouble. The only thing I don't like and ots kind of a big deal is the fact that the "Where is my bus Feature" tends to be off by a lot sometimes causing my commute to school or work difficult. More accurate tracking of busses would definitely help. Until the problem changes I'll keep my 5 stars. It may be only one issue but it is a bug one, especially for someone who uses dart on the daily.

Courtney E

Seriously?! My app had been working fine but now it won't process my tickets. It keeps saying , "purchase failed. Try again." Its been doing this for two days now and its very inconvenient. I tried uninstalling and restarting my phone to no luck. Ugh!

User reviews

James Cohen November 6, 2015

DART/T/DCTA November 11, 2015

Please notify customer service of the routes running off schedule at 214-979-1111. Thank you for your feedback.

David Wuerflein February 26, 2016

DART/T/DCTA March 7, 2016

Thank you for your feedback. The system is not down and is fully functional. Customer support can provide you the one time pass code to register your phone. Please reach out to customer support and have the support ticket escalated to a supervisor. Thank you for using GoPass!

Blade Plays September 16, 2016

Don Lamb Jr. June 21, 2016

Miguel Zepeda February 22, 2016

Courtney E May 28, 2016

Steven Dunnigan February 5, 2016

Useful trash Can purchase a ticket online. Travel tool is useless. It gets a better score than DART which is typical bureaucratic trash. So sloppy and I'll run they no longer post arrival times at station message boards. Just wonder whose binlaw got this app contract

his Highness January 18, 2016

Not everything works - S5 sport Trip planner STILL gives an error. Tried closing, deleting app, to no avail. Put in address for centreport & union station bcz it wont recognize station names. Web site works fine. Mobile app STILL does not . Get this fixed and I'll re-evaluate once again.

DART/T/DCTA September 11, 2015

Please be mindful when putting in a starting and ending location to use as much detail as possible including city and state. The travel tool is looking up records nation wide and can not search for a general address.

Margarita Garcia November 18, 2015

The app's gone nuts! I've only stayed to have this problem this morning but when I clicked in the app to get my pass ready for show it blinked in and out of the page as if it were Christmas lights. I restarted my phone to fix it and it was fine, until five minutes ago when I clicked on it and it did the same thing over and over, never staying on the pass screen like I needed it to. I had to restart it again. I don't want to have to do this every time the app goes haywire. Please, help!

Gawaine Cowans July 12, 2016

I like it but.... In the event of a phone service interruption you can't access the pass. I'm supposed to be able to view in offline mode..but now it just says No ticket..or we are not able to display the pass. That's incredibly inconvenient. I spent 80 bucks on a pass I should be able to use it even if I have no mobile service. Customer service can't seem to do anything about it.

Praxus May'Salkiriiss December 15, 2015

I love this app, when it works, which is about 50% of the time. I dont normally carry cash on me, so when this app does not work, well, it's a huge inconvenience, to the tune that I had to walk 12 miles last night, in the dark, home. I continually got the 'Purchase has failed, please try again later' fix.

DART/T/DCTA December 16, 2015

Please contact our customer service to file this complaint. We can then investigate why the purchase was failing and offer other options so you would not be stranded due to app purchase issue. 214-979-1111 Thank you very much for your feedback.

Gavin Clark November 2, 2015

Good, but has some problems. The app for the most part is very reliable, but there have been a couple of times were I am unable to purchase a ticket, and times like this can lead to major inconveniences. Also the travel planner doesn't work very well so I have to end up using google maps.

Colin Gebhart May 4, 2016

Still pretty crappy No option to reset password. No explanation on what to do if you forget your password in the help documents. Figured out on my own that you have to delete payment profile and re-add card. When adding my card where it says card name, as I typed my name in it overlayed what I was typing into what was there making it unreadable. Buggy and poorly documented. Ignorant piece of trash.

Daniel N November 20, 2015

This app sucks!! Unreliable I had to use the bus and didn't have cash and this unreliable app made me walk home ten miles it doesn't work takes forever to load

Chris Murphy May 21, 2016

Needs bus tracker again (and a better one too) Everything about the app works perfect, except the train and bus tracker. The tracker doesn't work currently, and back when it did, it sucked, it wasn't precise, and it was not usable by third part apps like Google Maps. Places like Houston let you see where the bus is in real time using GPS, dart should do the same

Kerry Conrado June 23, 2016

POS This app has never worked consistently. I have had to uninstall and reinstall more times than I can honestly count. I can get it to work a few times and then we're back to square one not recognizing the payment told it clear the cache delete the credit card uninstall reinstall. The trip planning tool is archaic at best. Huge disappointment.

edward galt February 18, 2016

Trip planner does not work I have been trying to plan a trip into Arlington for an appointment. On the app it gives an error message. On the Mobile web page the trip planner works fine. This needs to be fixed

Nakamura Andy July 24, 2016

Worse App Service Either route times have changed it or drivers consistently are late (10, 20 minutes). See others customers reviews. Hey DART/T/DCTA....Don't ask me to contact DART customer service! I did my part.

William Penton January 19, 2016

Far from being perfect If you're lucky enough to be able to get actual bus locations, they're NEVER accurate. Talking with drivers, the busses actually do send real time data, but the poor excuse I got from the driver was that they are afraid of terrorist using the app to know where the busses are at. WTF?!?!? If that's not the real reason but something technical I just have two words. Elastic Search. As a developer it is amazingly powerful.

Matt Sargent February 2, 2016

Trip Planner is back! Everything is working again, so I'm bumping it up to 4 stars (there's always room for improvement). I'm surprised at the people who are having trouble using station names. It works fine for me. You do have to spell it correctly, and include "station" in the name.

Devon Gilbert August 12, 2016

This app is irritating af and needs updated The posted times of buses are about 10 minutes behind on average. It doesn't even give you all the actual available routes. Trying to use the trip planner for trips shows an error message when trying to look up train times. That alone makes using Uber the more convenient method of commuting. I am LIVID tonight. F!

Maddi Bell April 5, 2016

Working fine until 4/4/16 I've had this app for quite a while and have never had issues with it until now. It won't allow me to buy tickets no matter what card information I use. I have saved card information that has worked very well in the past and has not been altered so there is no explanation for the mishap. I've deleted and reinstalled this app and now it is not sending my registration code. This is VERY inconvenient for people who don't like it carry cash. Please fix.

Karen McCormick October 30, 2015

Travel tool needs work I would like to be able to put in train station to train station routes. Then see What time trains leave and arrive. The app doesn't seem to recognize names of train stations. I have to have an address

Dana Stephenson August 8, 2016

Technical Issues I have a yearly pass that has been showing incorrectly on the sceen. You can't even see the seconds part of the time and some bus drivers verify it's real by seeing the seconds move. I am paranoid to uninstall and reinstall since my employer loaded it on my number. I would give it 5 stars if not for this issue. Help? Anybody? I actually figured it out. My font was set too large. When I changed the setting, it was fixed. Yay!

DART/T/DCTA August 8, 2016

Please contact customer support at 214-979-1111 to please your help request. Also note, that the GoPass app is synced to your mobile number and not your cell phone itself. But there is no reason to uninstall our app or reboot your phone.

Jill Siragusa August 21, 2016

Worked once App is not reliable. I have tried to use it many times and so far it has only processed my transaction once. Good idea, terrible execution. Don't waste your time.

Sheri Hamerlind February 13, 2016

Where's my bus fail!!!! I no longer can use this app for anything but my ticket. I used where's my bus to know if my bus was early/late so I wouldn't miss it. I am going to be late for work because I walked a mile+ to the train station when I could not wait anymore for the bus. It of course drove past me when I was half way to the station and ten ft from a bus stop. It was 15mn late! Now I missed my bus at the next train station and will be walking another mile to get to my job. This is really awful and not the first time either.

DART/T/DCTA February 16, 2016

Thank you for your feedback. Please contact customer support at 214-979-1111 or email GoPass@dart.org to submit this issue. We appreciate your use of the application and need additional information.

Kyle Maxwell February 9, 2016

Insecure Uses insecure technology to store your passwords and authenticate you. As an information security professional, I strongly recommend against trusting this app with your credentials.

Rick Win June 8, 2016

Half done I love using it for online e-tickets, but as a trip planning tool it's pretty bad. You can't use the stop IDs, you have to type out full address including city and state. It's an app for DALLAS so it should default to dallas Texas and suburbs.

Mary Democracy-Rocks December 13, 2015

Updated, 12-2015 Originally, (2014), we couldn't get the app to work on our Androids, a Samsung Galaxy Note 3 or Galaxy S5. The problem has been resolved, and works flawlessly. I use GoPass regularly to travel downtown Dallas for business; it sure beats trying to drive down there!

DART/T/DCTA October 17, 2014

Please contact your service provider to allow your phone to receive SMS text from 5 digit short codes. Or contact Customer Service at 214-979-1111 for assistance.

Brian Whitehead April 12, 2016

Sucks The travel planner is terrible. Trying to just search for two train stations and figure out when to leave in order to arrive at a certain time isn't possible. A simple pull down with the list of stations is a simple thing to program. Don't bother. I guess you get what you pay for since it's free.

Stephanie Young September 5, 2016

How to track your bus This app do not let you track the bus. How long has it been since Dart has updated this app. I know Dart makes a good 60,000 a week or more on people and Dallas Texas using their transportation. Why Your Redneck money-hungry ass do not update this app every month you have the money to pay someone to do it. Because dart is a joke and a disappointment to the public people in Dallas, Tx their drivers are rude and they are late all the time. Pray I get a car very soon. And JESUS HANDLE DART OWNERS AND DRIVERS.

Monique Schexnayder August 4, 2016

Useless Every time when I'm trying to buy my tickets I get an error stating wrong password. I have to delete my profile and reset it up. Every. Darn. Time. If I wanted to pull my debit card out in front of countless strangers I would use the machine!!!

Kevin Rowe May 19, 2016

The Trip Planner is total junk. Add a map or at least make it easy to select the existing stations/stops. This thing doesn't recognize anything!!

Amber Vennerholm December 17, 2015

Good app for purchasing tickets, but trip planner is flawed. The button to go to the next page of times is broken so it makes it hard to see more than 3 times without redoing the search. Fix this issue please.

Arika W January 8, 2016

Still not accepting my card I have plenty of money to use the app, yet it's not accepting my card. I keep getting a payment failed, please try again error. I've called both my bank and DART to see if there's a problem using the app. Since I have made purchases with this card elsewhere, I know that the error has to be on DART's end and not my banks. Seeing as I use public transportation to get around, I can't leave my house unless I have a ride to the train station where the card works at the automated machine. That's not convenient.

DART/T/DCTA January 8, 2016

Please make a request with DART customer service to speak to someone in Finance to review your account. Thank you for your feedback.

Holly-Marie Pena February 2, 2016

Frustrated The Where's my bus function doesn't work. It only gives me the scheduled time the bus is supposed to arrive. It doesn't tell me where the bus is or when it will really arrive like it used to. Buses late often lately or the scheduled bus is going to garage. Tired of having to wait over an hr for bus when 2 run an hr or wait 2 hrs when 1 is supposed to run an hr. Get this fixed

Jason Lising January 6, 2016

This app installs fine but force closes shortly after opening it. Useless! Galaxy Note 3 N900T Dominion

Maureena Glover November 2, 2015

Payment doesn't work I have download,deleted and downloaded the app again. I have deleted my card and entered a new card, makes sure the money was on the card but yet the app always says "purchase failed, try again later" .. dart has been messing up a lot lately

Jay Alex April 19, 2016

The app needs to work faster it takes too long to go to the page where I can show a bus driver or fair inspector my pass. The app need to also work offline sometimes I'm somewhere where I have no signal and I can't pull up my pass or it shows that I have no passes when I already bought several.

Plano Robi February 28, 2016

Unable to view train schedule Good for buying ticket or looking up a train at a specific station right now, but terrible for looking up a train schedule. Come on DART, this is terrible.