MyFrontier

- September 16, 2016

Everyone

Communication

( 12,014)

Description

The MyFrontier app lets you manage your Frontier Communications account so you can view/pay bills, see past billing statements and payments, and make other changes to your account and communication settings. The app also provides quick access to support topics in our help center, in addition to contact information (including call back assist), at your fingertips.

Additional self-service functionality is available that allows you to check the status of a service order or trouble ticket, and even manage your set-top box. The app is optimized for both smartphones and tablets. Set up your Frontier ID today to start using the MyFrontier app!

With our simple, user-friendly MyFrontier app, it's easy to manage your Frontier Communications account on the go. This app is a must-have for customers of:

* Frontier High-Speed Internet (broadband, fiber, DSL, or satellite)
* Frontier TV services (including Frontier DISH®, Frontier FiOS®, Vantage TV, FrontierTV and FreedomTV™)
* Frontier digital phone services (including Frontier Voice, Digital Phone Essentials and Digital Phone Unlimited)

Do more with your account from your smartphone or tablet with these easy-to-use tools and features!

Account Settings
• Easily reset your password
• Update your billing address
• Link and unlink your Frontier accounts
• Sign-up for paperless billing

Billing and Payments
• Make a one-time payment or schedule your payment
• Set up and manage payment methods
• Enroll in Auto Pay
• Access your current bill and past year of billing statements
• View your payment history
• View your services at-a-glance
• Receive assistance from our collections specialists

Troubleshooting
• Reboot your modem or TV set-top box
• View and update Trouble Ticket or Order Status
• Access the Help Center without logging in
• Utilize our Chat Live option to instantly connect with Frontier account specialists, technical support or repair experts
• Easily find the phone number you need to contact Frontier
• Read our FAQs to quickly find the answers you need

We are continuing to enhance the MyFrontier app to make it your complete Frontier Communications self-service tool.

A registered Frontier ID is required to pay bills and view 13 months of billing history.

Reviews

4.3

12,014 total

5 7,378

4 3,064

3 539

2 132

1 901

Rebecca Gardner

REALLY GOOD APP...THANK YOU!!!! I like this app. It's very helpful. I LOVE the fact that (as someone else stated also) I can pay my bill in SECONDS (not even half a minute) to pay my bill!!!!!!!!!!!!! Way easier and better than waiting on the phone for hours, with other phone companies, just to have them switch you to someone else AND CHARGE A FEE TO PAY BY REP. ridiculous!! Sorry for my above rant, but this is a good company/customer app. I also really like how y'all put just about everything a frontier customer needs, all in one app.

So Californian

CLASS ACTION LAWYER WANTED !! Frontier took over Verizon accounts and left account holders without (multiple) dozens of their movie purchases. So now account holders are out hundreds to thousands of dollars on their movie purchases and Frontier won't provide missing movies without proof of purchase. Verizon removed Frontier transferred account holder access to their accounts to view their digital online statements in which to prove their purchases to Frontier as well. So customers are left with having paid for movies they'll never be able to watch again unless they pay a second time. If you are a class action attorney interested in representing account holders or you're an account holder ripped off of your movies write to @socalifornian on twitter! As far as a review on the Frontier app, it works great to pay your bill but all the seamless features Verizon had like recording shows off the app are no longer available including controlling your TV through your app, listening to your voice mails etc. The app tricks you into thinking you have taped a show but the majority of the time it looks like it's set up but then doesn't actually tape. I've called so many times for all these issues & what a waste of time. EVEN the Frontier reps say there's nothing they can do about it. They plain and simple don't have the technology Verizon had and clearly it wasn't shared in their takeover of California accounts. And as far as the movies go if you can't prove you bought the movie you're out of luck! Not the only app flaw for sure. Frontier needs to get their act together!!

Breanna Ritter

Easy I love how easy everything is. The part of love most is the ability to message someone instead of talk to them on the phone so I know exactly what they said. Paying my bill is really easy too it's only takes a few seconds.

Darrell Heater

My Frontier Communications My Way Great app very happy with the setup and content my last provider didn't have a my account app and i bet they wonder why i was always so late paying the bill with this app im able to pay my bill way before the due date now! So yea this app = better budget structure = priority alignment = no stress = happy wife = happy life!

samantha metz

This app is great! Quick way to pay my bill. It saves my card info so I don't have to put it in every time. Pay my bill with just one click. So easy.

Karen Newsome

Never works!!!! It keeps freezing every time I try to add my payment method. I installed the app because the Frontier website was doing the same thing. I've had to call to pay the past three months and I'm so sick of it. The hassle isn't worth the crappy Internet connection that I receive. Fix your stuff frontier!! I'm switching to suddenlink as soon as my contract is up.

User reviews

Rebecca Gardner November 3, 2016

So Californian March 4, 2017

Breanna Ritter October 19, 2016

Darrell Heater December 5, 2016

samantha metz May 8, 2017

This app is great! Quick way to pay my bill. It saves my card info so I don't have to put it in every time. Pay my bill with just one click. So easy.

Karen Newsome April 16, 2017

Ajay Rao June 19, 2017

The due bill on the app doesn't show advanced billing period for fixed charges, whhich is how frontier bills fyi. This had me on the phone with their reps for over an hour to receive a credit that I was already supposed to receive as part of a sign on.. one major bug in the app led me to a miserable customer service experience!

Your Mama November 12, 2016

Not bad Not to bad. One thing that it needs is a reminder to pay. Once I started using this app I have stopped receiving my bill in the mail. So 10 to 1 you will be late on making your payment.

Hannah Pinnick December 7, 2016

Loved it.. Except that everybody downloads FiOS app first in order to, pay their bill... It probably took me an hour or 2 to find and load this app to pay my Verizon account. Even the, I didn't want to go through the hassle of registering because it said nothing about FiOS along the way.. It should be more clearly laid out, that this is the best way to pay your bill! Once downloaded, it's a cinch!! I will change it to 5 when I see they modify this.. :)

William Hicks November 23, 2016

Good App, Decent ISP Although Frontier may get bagged on for being quote on quote crappy internet, i can honestly say they did owe me credits when appropriate and did take in consideration of my issues but I still switched back to xfinity. No offense Frontier but im a xbox gamer and xbox live requires a much faster internet speed compared to what your services offer vs xfinity but thank you for being a considerate company. 8\10 on customer service, 10\10 when fixing billing issues, 10\10 on package offers.

Prisciliano Padilla March 28, 2017

Surprisingly fast app. I'm honestly (and sadly) not used to large Corp apps working so well. I installed the app to pay my bill and within 2 minutes, I installed and paid my bill. Wow! Good job everyone working on this app!

kelly Gogolack February 16, 2017

This app is so easy. I have been trying to pay my bill all day I have tried to call and they said they don't except American express cards. I them went to their website and it wouldn't download the page right. So I downloaded the app and it only took me 3 min to pay my bill. Love this app.

Danita Moore April 8, 2017

Can't even manage to sign on to view my bill that I have been over charged on 2 months in a row now. I would love to be able to sign in and view the breakdown of my bill, so I can call AGAIN and argue about a promotion that hasn't been applied to my acct, but alas, I can even use this app because I can't manage to log on. Also, any billing discrepancies are best sorted on the frontier chat, you can screen shot their responses for future arguments.

Mike McManis April 25, 2017

You have to agree to receive marketing calls on your phone, even from automated dialers, to use this service. Absolutely frickin not. We're done here. Hey look I kept it clean!

Deborah Gutierrez June 5, 2017

I like the app but its a bit confusing when you want to setup autopay with a specific date. It should be easier for us to just pick what month date. Ex. Make calender accessible instead of pressing down on the date and then finally the calender shows up? Just have the calender up front. It would make it easier for us just to press the exact date and done with that process! Otherwise then that, hopefully Frontier will change that and it will be easier to setup autopays. Thanks

Darlene Hutchens December 7, 2016

Misty I installed this app. It was so easy to use. Easy directions. Way to go frontier. I love this app because I tried paying other ways and they wanted to charge an extra fee. I had seriously considered cancelling my service because frontier would not let us pay locally anymore. So with this app it has made me happy. Thanks

Shirley Ferrell December 15, 2016

Simple to use User friendly and easy to understand, good job. Really the only thing that works the way it should with Frontier,still having major problems with incorrect billing and programming, this should be fixed ASAP!!!!

Michael Taylor March 3, 2017

Does not consistently work. More than half the time it says the system is down or it simply won't login. Yet another reason why FiOS has gone downhill since Frontier tool over.

Mr Walker September 22, 2016

2 glitches then success It glitched up and kicked me out 2 times, but I kept trying and ultimately I was able to pay my bill, which is all I wanted. Much better than calling and sitting on hold or having to navigated a touch tone payment with a 17 digit acct number and a 16 digit credit card number.

Jaime Godbey January 6, 2017

Love it! This App is easy and clean! Takes less than 10 secs to pay my bill! I would also recommend Frontier to friends and family. Great service, great app!

Chrissy DeLand October 25, 2016

Can't really rate it....oh ya I can now I've only been able to log on a couple times since the transfer. Every time I try to log in.... that was 4 months ago. Update FRONTIER IS THE WORST EVERYTHING. App sucks.. website sucks...service sucks billing is a lie and joke they are criminals and will flat out lie about charges on your bill. I hate them ..honestly hate them. I have never hated a cable company so much in my life. Verizon what did you do to us.

May 13, 2017

Very simple and made payment in less than 20 sec. The only thing I would change is that the app would remember your password along with the username.

Justin Gilmer October 7, 2016

Good for Bills The only good thing about this app is its easy to pay your bill. Which is all frontier is good for really, taking your money. Sure dont get any reliable internet service from them. Very frustrating to pay money every month only to get a "internet unavailable" message 75% of the time.

Kevin Dixon May 18, 2017

It's fine, allows me to pay bill and manage cards well enough, I just wish they didn't mispell my name on my account. This i admit has nothing to do with the app, but makes me salty regardless ...

Derrick Durnan September 25, 2016

It's ok I wish it showed all the info and allowed you to do things that the "my verizon" app showed and did. Like listen and deleted voice messages, access Wi-Fi password, read and delete emails. Only thing good about it, is able to pay my bill from it.

MC Intimidator December 20, 2016

I hate bills, but love how easy this app makes it to pay yours! Think the title covers it, but for the people in the cheap seats it's fast, free, and user friendly. Everything you need from support to payments at your fingertips with precision. I thought the switch from Verizon would make me leave quickly. However I am happy to say Frontier has not only kept me, but they have in the past and still are presently working hard to insure my loyalty. Thank you Frontier; Genuinely.

Scott Gonzalez November 25, 2016

Once I Set It Up With My "Correct" email, Password & Payment Information. This APP Has Saved Me ALOT Of Time !!! When I Used to Call The Billing Phone #, I Would Wait For 20 To 35 Minutes To Talk To An "Actual Person" To Pay My Frontier Bill With "Check By Phone" If I Wanted To Use My Debit/Credit Card I Was Charged A "Processing Fee" (Which Sucked ALOT More Than Using This APP) The "FEE" Was Quite "Expensive". Truth Be Told "I Thought It Was An Insulting Rip Off"

FracturedFairysp Sperling November 7, 2016

WORST The WORST TV cable/service ever so why trust u with anything else? Do u have any pride? Most of Connecticut is disgusted, disappointed & disillusioned.

Chris Little November 10, 2016

Hate it Still hate it. Paying bill thru app takes a lot longer to post to them. My TV service was suspended bc of this. Taking 4 days to get it straight. Next week I will be with Bright House/Spectrum. Frontier TV never again!!!!

Irwin Heichen January 17, 2017

Pathetic and embarrassing This, along with pretty much everything Frontier touches, is absolute garbage. This APP rarely, if ever works. No body EVER answers the phone at customer support. And now Frontier is raising my rates!! I could go on, but I challenge a Frontier MANAGER to contact me about these problems. Online chat is worthless as well. I await a call.

doug youngblood May 15, 2017

Took about 8 days to migrate my account from stupid Verizon to Frontier. But that's okay, Verizon didn't want us any more so I'm glad that Frontier brought us in. Thanks to you ! !

Frontier Communications April 22, 2016

We are glad to hear that our App is working out well for you!

Susie contreras February 9, 2017

This app is not worth downloading all it shows is your balance and "pay your bill". I had Verizon FiOS and with their app I was able to control my TV and also my internet, I was able to put a parental control on each individual internet user. Seems to me Frontier only wants your money.

Tabitha Harrison April 4, 2017

Only good for paying your bill... I was 8th in line on a live chat for over 2 hours and the app booted me off and signed me out. When I tried to sign in it closes down and instantly signs me out. It's a pain but at the very least I can get in to pay my bill. I guess you get what you pay for. The app is just as good as their sketchy internet is.

Linda Lewis March 18, 2017

Won't even let me sign in. Frontier is the worse service ever. I hope they are out of business soon. Surely there is another company who can deliver the goods for these outrageous charges.

Gmims January 17, 2017

Very un - user friendly. Screen disappeared every time tried to set up a new form of payment. Has too many required id's and a pin number to sign up and remember. It forces to create a new email address. Definitely would not recommend this app

Jon O'Meara February 20, 2017

Everytime I log into the app it just logs me right back out. Glitchy and wastes a lot of my time to pay bill. This app needs to be worked in and improved. Not very good.

Rick Daubney February 14, 2017

DON'T NOT LISTEN TO WHAT FRONTIER PROMISES....I WAS PROMISED $400 AMAZON GIFT CARD AND RECEIVED $200...WITH NO RESPONSE...NO APOLOGY...NOTHING FROM OFFICE OF THE PRESIDENT. TOTAL DECEPTION. DO NOT TRUST THEM!!!!!

Robert Hyde October 9, 2016

Couldn't be easier to use I paid my bill in seconds. I haven't made any account changes with it yet, but I rarely ever need to. For the monthly payment thing it works like a charm.

Franny Zurline May 27, 2017

I love how I don't have to keep putting in my card number. It keeps it on file for easy bill pay, and the complete summary of charges on the bill is extremely helpful.

Jason McBeth October 7, 2016

Fast, easy, better than Comcast I was behind on some bills because I was transitioning from full time employee to full time student. They worked with me on the bill so I didn't get shut off, but got shut off which is why i called in the first place.Thanks helpful guy I don't remember your name. Now I'm getting complaints that the router is slow, which it is noticeably. Gotta call back.