MyFrontier

Frontier Communications

About this app

Get more control of your Frontier services and access discounts and offers from your favorite brands, personalized deals, and free goodies in the MyFrontier app. Change your service appointments to fit your schedule, make payments and account changes when it's convenient for you. Stay updated on our progress with order tracking, real-time installation updates and direct messaging with your service technician. Upgrade your plan with higher speeds and add-ons in your account anytime–no phone calls needed. Troubleshoot issues faster and get support when you need it with our virtual assistant and Help Center at your fingertips.

The app is a must-have for customers of:
- Frontier High-Speed Internet (Fiber Broadband, DSL, or Satellite)
- Frontier TV Services
- Frontier Voice Services

Do more with your account from your smartphone or tablet with these easy-to-use tools and features.

Services:
- Get personalized rewards, discounts and offers - Manage your Frontier services
- Upgrade your plan with add-ons and higher speeds

Billing and Payments:
- Make a one-time payment
- Set up Auto Pay
- Sign up for Paperless Billing
- View billing and payment history
- Compare current and past statements

Troubleshooting:
- Check for outages
- Track your orders and trouble tickets
- Reboot your gateway or TV Set-top box
- Get 24/7 help with our virtual assistant

Account Settings:
- Easily reset your password
- Control your notifications preferences
- Add contact information

Stay tuned for updates as we’re continuing to enhance the MyFrontier app to make it your essential Frontier self-service tool.

Ratings and reviews

Frontier may be good, but my own internet experience with them is the worst I've ever had, i am on optic fibre but it's not even as good as the cable I left. Maybe it's working with others, but to be honest I regret switching. My devices are struggling to connect in most parts of the house, my computer manages to communicate with the printer only once in a while on a lucky day usually after repeated and prolonged struggle. This internet only gives headache. UPDATE: My Internet now works better

Worst experience I have had in a mobile app. I was working on troubleshooting a connection issue with a live (I know right?) Person in the chat when the app locked up and errored out. This was after trying the chat 3 or 4 times because I couldn't even get the send button to work. Was told to restart the ONT woth no real direction on how to do so other than unplug it. Well I go to open it and the clips start to break off. Now the box is flapping in the wind cause there is no way to secure it.

Live chat with both the bot and a frontier agent is terrible. Multiples times the app tried crash as I sent messages. And the message system is so slow, which is extra terrible because the last text chat with frontier agents give you a 3 minute interval to respond to messages, or they automatically disconnect. Why is it setup this way? Do you really not wanna help your customers that badly? What is up with this business? )-:

What's new

Bug fixes and performance improvements.