MyFrontier

Frontier Communications

About this app

Version 3.5.0
- Customer survey integration
- Updated logo and app icon
- Push notifications
- Bug fixes
Description:
The MyFrontier App lets you manage your Frontier Communications account so you can view/pay bills, see past billing statements and payments, and make other changes to your account and communication settings. The app also provides quick access to support topics in our help center in addition to contact information (including call back assist), at your fingertips.
Additional self-service functionality is available that allows you to check the status of your service order or trouble ticket. The app is optimized for both smartphones and tablets. Set-up your Frontier ID today to start using the MyFrontier app!
With our simple, user-friendly MyFrontier app, it’s easy to manage your Frontier Communications account on the go. The app is a must-have for customers of:
- Frontier High-Speed Internet (Fiber, Broadband, DSL, or Satellite)
- Frontier TV Services
Do more with your account from your smartphone or tablet with these easy-to-use tools and features!
Account Settings
- Easily reset your password
- Control your notifications preferences
- Add contact information
- Manage your account passcode
Billing and Payments
- Make a one-time payment
- Sign-up for paperless billing
- View billing and payment history
- Enroll in Auto Pay
- Access your current bill
- View your payment history
Troubleshooting
- Reboot your Gateway or TV Set-top box
- View and update Trouble ticket or Order Status
We are continuing to enhance the MyFrontier app to make it your complete Frontier Communications self-service tool.

Ratings and reviews

I'd give less than a one if I could. The app never can connect to my router, the speed is always intermittent. Customer service sucks and can't think outside the box to fix issues. The tech we have in our areas is awesome, so there's the one star I guess. Super disappointed with speed. I work from home in a call center and swear the speed gets worse each year.

Absolute dogwater. I've seen kids in undergrad comp science make better functioning apps. Be it on the site or app nothing works properly. If I wanted to see a page that has buttons but doesn't do anything (except print out an error message), I could just make one myself. For a business, you'd think the method to take away money would be priority #1. But then you look at frontier and you'd be wrong.

The most basic function of using the app, aka logging in seems to be a pipe dream for Frontier. Instead of redesigning the logo for the app put some dev hours into fixing it. I have had to change my password so many times, for it to still not allow me to login after changing my password it's crazy. And when I call the help desk none of them seem to have confidence in the app either.