This company is the worst! Their service absolutely sucks, the internet always goes out, phone doesn't always work. If u pay ur bill on this app, it takes 3 days to post to ur account! Not to mention they rip u off for every penny they can!
The app itself is fine. The problem I have is that when you pay your bill via the app, it takes DAYS to show up in your bank statement and then can take several more days to be applied to your bill. You might as well mail a check is what I'm getting at. It's faster and more secure.
I used to rate it a 5 and now it is a 1. When I click the remember login it doesn't do it. It remembers my credit card and the last complaint I wrote on the app but it can't remember my login? I won't change my score back to the way it was until this is fixed.
The MyFrontier mobile app is an essential app for any Frontier Communications customer to have to enable them to easily monitor the services on their account, pay the bill, and reach out to tech support. This app is a good starting point, but can be improved. Please improve the reliability of sign-in and allow fingerprint sign-in. Add easy access to current promotions. Improved chat for tech support and customer service where you receive app notifications when they respond and can even respond to them outside the app. It would also be great to have a troubleshooting section for troubleshooting service issues and also notice of new features or service outages.
Conveniently this app is only good for paying the bill and even that is mediocre, since it takes forever to actually post to the account. I did not have that problem on the website. I have repeatedly tried to chat with technicians about my service. They take my account info and then stop responding. Horrible customer service and internet.
If you want to replace the tv remote, this app can do that. You can use it to change channels on the tv. I don't recommend watching a movie on this app cause it constantly buffers. Also, my wife is watching a channel on the tv. I didn't like what she was watching so I grabbed the tablet to watch a movie that is currently on another channel. I can't stream the movie to the tablet. It just changes the channel my wife is eatching. This app needs a lot of work.
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