MyFrontier

Frontier Communications

About this app

Get more control of your Frontier services and access discounts and offers from your favorite brands, personalized deals, and free goodies in the MyFrontier app. Change your service appointments to fit your schedule, make payments and account changes when it's convenient for you. Stay updated on our progress with order tracking, real-time installation updates and direct messaging with your service technician. Upgrade your plan with higher speeds and add-ons in your account anytime–no phone calls needed. Troubleshoot issues faster and get support when you need it with our virtual assistant and Help Center at your fingertips.

The app is a must-have for customers of:
- Frontier High-Speed Internet (Fiber Broadband, DSL, or Satellite)
- Frontier TV Services
- Frontier Voice Services

Do more with your account from your smartphone or tablet with these easy-to-use tools and features.

Services:
- Get personalized rewards, discounts and offers - Manage your Frontier services
- Upgrade your plan with add-ons and higher speeds

Billing and Payments:
- Make a one-time payment
- Set up Auto Pay
- Sign up for Paperless Billing
- View billing and payment history
- Compare current and past statements

Troubleshooting:
- Check for outages
- Track your orders and trouble tickets
- Reboot your gateway or TV Set-top box
- Get 24/7 help with our virtual assistant

Account Settings:
- Easily reset your password
- Control your notifications preferences
- Add contact information

Stay tuned for updates as we’re continuing to enhance the MyFrontier app to make it your essential Frontier self-service tool.

Ratings and reviews

yet another outage (after a bill increase, surprise surprise, happens at least twice a month), I finally got enough service to try and chat and yet again the app stopped responding. so they closed the chat. My problem wasn't solved but because the app stops responding they disconnect, I'm in a window trying to get service enough to find out why my service won't be restored for 12 hours and the app stops responding, every single time I try and use it. This is unacceptable.

I rarely have to access the app. But when you need to access the app because your Internet is out, the app crashes consistently before you can get any kind of help. The AI agent is unhelpful and runs you around. there is always "and unexpected high volume of calls" so you never get any timely help. update 6/3/2025 Re-downloaded the app again. Still getting "app unresponsive" message while in the chat with the AI and agent.

My experience has slightly improved, but I still wouldn't say it's fantastic. The app won't let me log in half the time, even after updating it, and the website is also buggy as hell. Neither will let me update my payment method since I got my new card in, nor will it get rid of the offer no matter how many times I hit the X in the corner. The app keeps kicking me back to the home screen from trying to update my payment method, too. I can't cancel the card I have in there and re-add it, either.

What’s new

• Performance improvements and bug fixes.