Q Ticketing

Houston METRO

About this app

METRO is the Metropolitan Transit Authority of Harris County, serving the Greater Houston, Texas region with safe, clean, reliable, accessible and friendly public transportation services.

The official METRO Q Ticketing app allows you to purchase:

• Single ride tickets for local bus and rail
• METRO day pass for local bus and rail
• Park & Ride tickets (full fare only)

You can make purchases with a credit card, PayPal, Apple Pay or Google Pay. Tickets are then available for immediate activation and use.


COMMON QUESTIONS:

Q: Do I need to be connected to the internet?
A: Ticket purchases require a cellular network or wireless connection. However, you can activate and use tickets offline.

Q: How quickly are ticket purchases processed?
A: Once the payment is authorized, your purchase is processed immediately and your ticket is then available for immediate activation.

Q: Can I purchase multiple fares at the same time?
A: You can purchase and activate multiple tickets for multiple passengers. Up to 30 tickets may be purchased at one time. You can purchase up to $50 in tickets per day.

Q: How long are tickets valid?
A: Individual bus or rail tickets can be saved and used for up to 2 years from the original purchase date.

Q: How can I plan a trip?
A: The METRO Q Ticketing app contains a link to our METRO TRIP app which provides routes, schedules and real-time arrival information so you can quickly and easily plan your trip.

Q: What if my battery dies?
A: You must be able to show an activated ticket to either a bus operator (prior to boarding a bus) or a fare inspector (prior to boarding METRORail).


Additional questions and answers are accessible from the app.


Compatibility:

• Android phones running an OS of 5.0 and above. Up to 2 versions behind will be supported.


For assistance, please contact METRO Customer Service at 713-635-4000 or visit the website at RideMETRO.org

Ratings and reviews

It is easy to purchase a ticket. BUT watch your bank account. I went absolutely no where yesterday and the app charged my card 3 times for $1.25. There are no tickets in my "available" section. Also I don't like how you have to keep pulling your ticket up . When the bus shows up early..you are scrambling to reload the ticket..I've gotten left because the bus driver thought I was lying about having a digital ticket.

Wow! Sink or swim time! No useful help or FAQ. They assume you already know the ridemetro jargon. The app Sells tickets without any explanation as to what the ticket does. And when you go to pay for a ticket, they have made it extremely difficult to use a debit card over G Pay and their "wallet", which must be loaded with preset amounts.

The device fails to load the tickets activated. Worse, if more than 1 ticket was bought, but only activated 1, sometimes when youre trying to open the ticket you activated the screen will ask to activate the card. You go back thinking you click the wrong ticket, but when youre sure you clicked the correct ticket and its clearly the only one in the activated tab, you click and the same menu pops up. You assume its just a courtesy, but then find out the 2nd ticket was actived instead.