Don Con
Bought three switches. Downloaded the Brightlayer app. dragged my cranial wadding through the process of adding the three switches to the app so they may be turned on at an appropriate time each day. They performed nearly flawlessly for about a week. Then the switches could not be found, did not operate according to the set time. I reassigned one particular switch several times and it would never work correctly. I finally deleted the app to start over. Now I can't even. I am sooo frustrated.
2 people found this review helpful
Ron Richey
Won't pair with Alexa. Not sure if it is Brightlayer's fault or Alexa's fault. I may give a better review if it turns out to be Alexa's fault. Also, after installing the app and failing to enable Alexa, I came back a week later to find the app and try again. I couldn't locate the app!! Turns out that instead of calling it Brightlayer Home like it is named in the App Store, you call it "BL Home" when installed on my phone. Who does stupid things like that? Have a consistent naming convention!!
1 person found this review helpful
Ricardo Hernandez
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Brightlayer was working fine since April, until dimmer switch started to be listed as "unresponsive" on the app. Like another review stated, manually adjusting the dimmer switch would update the status on the app. After a reinstall the app can't connect to, or create a new home now. (Brightlayer is working as normal now)
1 person found this review helpful
We apologize for the trouble you had with your devices. At the time of your review, we experienced an unexpected outage that caused connectivity issues for many users. We've identified and resolved the cause and are working to prevent future outages. If you're still having issues, please contact us at BLSupport@Eaton.com for assistance.