CrewForce

Tyler Technologies, Inc

About this app

Fire crews stay safer and better prepared using New World CrewForce™ created specifically for licensed users of Tyler Technologies’ New World™ Fire software solutions.

With intelligent, fire-specific dispatching capabilities, this app offers context awareness, which presents critical information based on your role and where and when you are.
This intuitive app knows the information users need – at the moment they need it - ensuring mission-critical information is always at their fingertips with features including:
• Easy-to-read route to the call
• Location of other responders and their estimated time of arrival
• Instant access to building maps, preplans, hydrants and lists of known on-site chemicals
• Access to building contact information including names and phone numbers
• Real-time access to call details and incident narrative
• Secure communications with dispatch and other responders
• Immediate access to incident summary reports
New World users empower themselves using CrewForce with the confidence of knowing they won’t ever miss a call or be delayed waiting on others for information.

Ratings and reviews

Needs to allow access to location all the time. Is currently only able to allow when app is active, so even though the notification says it's tracking your location, it is not unless you are looking at the app. Also need the radio channel to be wider. Our talkgroups are 8 characters and barely displays 1 character. The radio channel is only visible in the call list, when you're not on a call. It is not visible in the call details when you're actually on the call.

Often does not work properly and you have to log out and log back it to look at call notes. You get one look at a call and then you get kicked off. Not a great app for the importance it plays in Emergency Services.

Still have periodic issues trying to open the app. Development Ideas 1 switch units without closing and reopening app 2 remember/assign default role 3 remember badge I'd 4 less obtrusive unit icons on map-fire units are huge and Bock other info/maybe customized icons

What's new

• BOLOs can be edited.
• Proximity button added to the Preplan widget.
• Login screen fields configurable on MMP.
• Photos and documents can be uploaded to calls.
• Search menu order configurable on MMP.
• New Case search functionality.
• Mark narratives as restricted on the Narrative widget.
• Routing to secondary location.
• Change unit number while logged in.
• Unit Remarks text box moved to Unit and Personnel Page screen.
• Sorting Units on Call Info widget by agency type.