Russell Sheppard
The app barely ever works. Over the last several years of this apps lifespan, 90% of the time it doesn't work. Then we end up using the website, which fails a lot too. If we call, we waste hours on hold and get hung up on A LOT! This should be an important service that helps out the government but you wouldn't know it by how we are treated with all of the utter nonsense! PLEASE FIX THIS APP ALREADY!
32 people found this review helpful
A Google user
Rather than use drop down menus for year/month/day to enter birthdates, the app uses a calendar where you have to change the date one month at a time, so as I am almost 60 years old that is over SIX HUNDRED swipes or taps! A very very poor app design move. I may try it once and hope it remembers it next time (but it didn't in my first test, however I didn't go all the way to the final submission in my test run)
149 people found this review helpful
Josh Harwood
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I take back my earlier 1-star review but can only give 3 stars. AN EASY FIX FOR BIRTHDATE ISSUES: you can tap on the year & it will give you years to scroll through rather than having to swipe month-by-month in the pop-up calendar. Select year & day. To confirm the date, simply make sure to tap on the bottom-right portion of the calendar, in the black area. They really should put an actual button there that people can see. I'd give 5 stars if this was fixed & a SSA rep explained things.
91 people found this review helpful