![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
I'm using a Google Pixel 3A phone. When I select a movie, all the ads play flawlessly, but then the movie won't play, it just says try again. This is the worst possible scenario! I don't want the ads, I want the movie! I get "[DRM_FAILED_TO_PROVISION] Unable to play protected content at this time. please connect to the internet internet and try again." I am connected... I see the ads. Any chance of fixing this before we land?
24 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocKQitu3XKdRzV8dSJgHKA2lBp4bCKc3kjqELnJx0RbQ8BNuew=s32-mo)
Sophie S
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The movies load, but it always says I don't have a headset connected, so it refuses to play sound. My headphones work on every other app on my phone, so there's a problem with the app. (This is a Samsung Galaxy S22+, a week after downloading the latest app, with Samsung headphones attached via USB.)
1 person found this review helpful
Qantas Airways Limited
June 16, 2024
Hi Sophie S, We regret the inconvenience. For us to look into the problem, could you please send us your flight number, date and time to mobileappsupport@qantas.com.au? Thank you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUGuMvIg_8CCDm3Wt7WeIUtHyo7R0vLORs8d3Xyh_gBBofb3NPP=s32)
Andrew Mahony
I don't know what changes have happened, but I can no longer fast forward or rewind a movie, as someone who flies frequently, and is used to watching half a movie then continuing, this is a mandatory feature and very annoying to have been removed.
Qantas Airways Limited
June 30, 2024
Hi Andrew Mahony, We regret the inconvenience. For us to look into the problem, could you please send us your flight number, date and time to mobileappsupport@qantas.com.au? Thank you.