![](https://play-lh.googleusercontent.com/a-/ALV-UjX0way0Na14ve_xqcR9aRlz-_dhyR67WW8sw7Arj-gykko5G2Au7A=s32)
Steve Jones
The newest version of this app makes me want to stop going to Smoothie King altogether! It's so frustrating and complicated now. With the old app I had probably 100 orders without a single issue. Ever since they switched to this new app it's probably 25% of the time there is an issue (usually my fault honestly) that either doesn't send my order through, or sends it to the wrong location, or doesn't apply my rewards, etc. The old app had a nice, intuitive flow to the whole menu and ordering.
5 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjW-JhsMjmX8w3ZMWBfB-1T4hdGxc7kTA5K1NhkK5ZWV_COZVyc=s32)
Richard Krueger
Dreadful. The scan to pay toggle turns on when it wants to, screwing up payment methods. Promotions disappear after getting emails for it (case in point, the apple pie for 3/14 was there that morning, but gone that afternoon from the app). Navigation is dreadful and often minimizes the app instead of navigating the app. The Rewards are lump sum rather than choice based increments. On a personal note, I loathe the GUI, and in every way, preferred the old version.
14 people found this review helpful
Smoothie King Franchises, Inc.
June 12, 2024
We’d like to look into this issue for you. Can you please send us a note at guestfeedback@smoothieking.com so that we can follow up?
![](https://play-lh.googleusercontent.com/a/ACg8ocIFMS5rKAs-o-BVir4NJVdTjRgE7iVbV4W0zL99v-pKmvi0JTNi=s32-mo)
christopher anderson
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Updated: While for the most part it seems my experience has been the opposite of others concerning the old app and this one, it seems that orders don't always make it to the store. I really like some UI changes and find other organizational choices off putting /more tedious than necessary and because of this I don't use them. I spend as little time in the app as possible.
8 people found this review helpful
Smoothie King Franchises, Inc.
June 12, 2024
We’d like to look into this issue for you. Can you please send us a note at guestfeedback@smoothieking.com so that we can follow up?