![](https://play-lh.googleusercontent.com/a/ACg8ocIzAy6ZuyL4D6MiiG3Inbjrd22D7BdcV1wE23cwbFZS118Xug=s32-mo)
Alma Baez
Your app keeps stealing my 1000 bonus! It has done it 3 times already. By reading your other reviews, I see I am not the only one with this issue. Would be nice if you would fix it for once. Your Deluxe Spider 2, keeps crashing, slowing , and stopping. You should delete it. This is my first time playing your app and I am considering deletion.
23 people found this review helpful
PlayWell Team
June 11, 2024
Hey, thanks for writing a review. Sometimes, the app may be slow but such instances are rare. If it happens too often, please let us know at playwellpro.customerservice@outlook.com. We'll have things investigated.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWtirA9T8YQapBh4OzyQA62GyOWj_6XU9pRy2uo6jZR3sC5qJLO=s32)
Lorrie Finley
Customer Service doesn't respond to multiple emails regarding issues with multiple games, so have lost *hundreds of thousands* of points. Frustrating that they took time to "jazz up" the look of the App but not to fix issues that a Customer has. I could have earned a lot more cards by now. One point that I don't like is the "earning gems" by buying stuff in games. The whole point of my downloading a Reward App is to "make money" not throw it away on the games.
1 person found this review helpful
PlayWell Team
June 18, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. Please reach out to support at: playwellpro.customerservice@outlook.com. An agent will gladly follow-up with you and provide additional help.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXjdn2LO2S7k99T18WFJ08Nsnx596klDMuvb-jlPBWKZHZIsFPB=s32)
TecTI
I will update this if it gets fixed, but I'm already running into issues. First game I've played from the app, not all my time has tracked, despite being setup properly. The tracking is super intermittent, and I've lost out on easily an hour or more worth of tracked time. This needs fixed. Because if I'm already running into this issue, how much worse is it going to get the more games I play?
37 people found this review helpful
PlayWell Team
May 30, 2024
Hey there, we’re sorry to hear the app has not been tracking your play time properly. You can contact one of our support agents at playwellpro.customerservice@outlook.com for troubleshooting assistance.