A Google user
very buggy, bad UI. As a developer, I am amazed how the app got published. Could not copy any info in step 2, whenever I go to another screen to copy the code and get back to the app, it resets to step 1 again, same happens if the screen gets locked. I had to write all the codes in a piece of paper first. The app is functional but not user friendly and buggy.
33 people found this review helpful
Dear Valued Customer,
Thank you for pointing that out. In addition, we will continue improving our services to provide you with the service you expect and deserve.
Kareem El Dabbagh
Horrible time wasting experience Everytime I use this app, knowing 200% I am entering the right OTP number, it gives me an error then locks me out. Trying to reactivate it is the most ridiculous and bugged experience. I've called the call center 10 times over the past two weeks, following all the ridiculous manual steps and everytime I try to reactivate it tells me that the serial is already activated, despite confirming from their side they reset everything and having uninstalled the app.
7 people found this review helpful
Dear MR Kareem ,
We apologize for the experience you've faced please provide us with your mobile no and the details of your issue to the following E-mail for assist
socialmedia.support@cibeg.com
Mohammad Yousef
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OTP number has many issues such as giving error messages of incorrect number while the number is correct, plus the expiry is very fast in 1 minute. User was locked many times. Customer service team doesn't understand the issue / doesn't know the solution. They just ask you to uninstall and reinstall the app. I had to enter the transfer details each time and that ends with errors with OTP. Very frustrating experience
53 people found this review helpful
We apologize for the experience you have faced, Please send us your mobile number and your inquiry in our email ( socialmedia.support@cibeg.com ) in order to assist.