![](https://play-lh.googleusercontent.com/a-/ALV-UjWtq5uCWqyHj-3ajmUWKXzIkEFPIV_mcdte4LjtMtdk--K5vlEdYw=s32)
Melanie Olivari Saliba
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Very unreliable. Doesn't work more often than not. Very limited in what one can do. Tracking is waaaaay off about a kilometre. Only maybe one message out of 20 goes through, if that. Incredibly frustrating.
Perenio IoT spol. s r.o.
20 June 2024
Hello! To adjust the location: go outside with the watch so that the device can better “pick up” the GPS. Wait a while and click the “force positioning” button in the app. Some kids watch dont support notifications from smartphone apps. We recommend checking the settings in the Canyon Life app to see which apps can send notifications to the watch.
![](https://play-lh.googleusercontent.com/a/ACg8ocIWPKK_cbuvUZMW1u4rw4rBYAC7NDTHZhoag47cwXFTQ4i3IQ=s32-mo)
Giulio Severini
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Reaponse to developers: SIM is on contract, with unlimited calls/sms all over Europe/UK and 50 GB of data in roaming. Roaming is enabled. Calls go through but not data. The watch is offline since my boy went abroad, but we can call each other. All data commands fail. Smartwatch and app very limited.
Perenio IoT spol. s r.o.
1 April 2024
Hello! Thanks for the feedback. Please contact our support via online chat on the site https://canyon.eu/ or text to support@canyon.eu and add a screenshot of your review.
![](https://play-lh.googleusercontent.com/a/ACg8ocLd9DtYRMaPqb4pNrM-Uf1K8S1kW_Io6dNC4wfNamwFJf8TKw=s32-mo)
Σταύρος Αγγελίδης
Well, everything works fine. Sometimes you find menus where not expected BUT support is superb, really fast and helpful hence the 4 stars!
Perenio IoT spol. s r.o.
16 April 2024
Hello! Thanks for the feedback. We strive to provide an exceptional user experience and are grateful for your support.