Fitbit Ace

Google LLC

About this app

The Fitbit Ace app is your home base for the Fitbit Ace LTE kids smartwatch. Use it to securely call or text message your child, see their location, check in on their activity levels, and manage their contacts. If you're invited as a contact, you can also use the Fitbit Ace app to securely call or send messages to a child's Fitbit Ace LTE smartwatch. *Fitbit Ace LTE device requires a paid Ace Pass data plan. Some features only available for kids with a supervised Google Account. Learn more about privacy for Fitbit Ace at g.co/fitbitace/privacy

Ratings and reviews

The app is very minimalist, but I don't necessarily mind that. I just need to text or talk to my kids when needed and most importantly, check their location. Everything was working well up until about a month ago. Now it always loses their location. They can be playing outside the house and their location can't be found. They can text me back and forth just fine, but the app constantly attempts to find their location with no success, even outside a building in the open. What's going on?

This thing sucks, DO NOT GET IT. Unreliable and frustrating—do not buy. This device works intermittently at best, and always seems to fail right when you need it most. Even when it manages to connect, there is a major audio bug: no sound comes through on either incoming or outgoing calls. Save your money and look elsewhere.

I don't recommend this to any parent, especially if you don't have time to wait on hold w/ customer service for an 1hr, only for nothing to be resolved. We made the mistake of purchasing a subscription for a 1 yr, instead of paying a month2month basis. After getting it set-up for my child, things worked for just 8 days and then a glitch happened when it signed out of my child's account. I wasn't able to contact my child. This is very alarming. I would like a refund, please!

What’s new

Thanks for using the Fitbit Ace app. The official companion app to the Fitbit Ace LTE kids smartwatch.