Virtual Assist

The Allstate Corporation

About this app

Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives.

- Instantly connect with a service representative via video chat
- Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face

Ratings and reviews

The adjustors say "I just don't see the damage" Then cut the repair times and sheets. Update: I should clarify it's not necessarily the app which works ok. It's the insurance companies they do business with. Overall emailing photos and supplements proves to be much more accurate. Those in the game know this app and process is just one more way to miss stuff on supplements and write low ball sheets and that's the honest truth.

The app disconnected 4 times while on a call. The appraiser had to keep calling me from his cell phone and giving me a code to reconnect. The camera wouldn't focus and there was no way to manually change the focus or select a point of focus so the video and photos he captured were blurry despite the fact that I have a Galaxy S22 Ultra with no damage to the camera. The audio didn't function properly so I couldn't hear the appraiser. I had to finish the call with no audio which was disgusting.

What a complete waste of time and effort to save Allstate money. If they plan on using the shop to do their job (the insurance adjusters), they need to work with the shop, for example: sending assignments through CCC One portal would be a good start rather than us estimators fighting an app and hacked up supplements. If it wasn't to help the customer, Allstate would no longer be welcome in my shop.

What's new

Internal Improvements