![](https://play-lh.googleusercontent.com/a-/ALV-UjXReh6YQ14jGKjmQqMnaeEKUIIFOIS8MG75rw1zPf_0u6opQiul=s32)
Samuel Harris
Website and app are both poorly designed, from the ground up. No support for mobile devices on the website, UI is bad, double notifications for everything, and ease of navigation seems to have been completely forgotten. Can't even pay my HOA fees. Literal scams on the play store can manage to steal your money, and this company won't LET me pay them. And after leaving messages at their office each month since I had the displeasure of moving into a property they manage, no one has contacted me.
31 people found this review helpful
Hi Samuel, We apologize that the app is not meeting your expectations. We would like to find out ways that we can improve your experience. Are you able to call our email the TownSq support team? If your community has payments enabled, we can walk you through how to make a payment. You can reach us at support@townsq.io or (844)281-7128. Thank you
![](https://play-lh.googleusercontent.com/a/ACg8ocJnHEOaI5IIz8MnpO6VGyB6XmDLcrhMJKg0FyKbfS7BBjFvYBYN=s32-mo)
Thomas Gillespie
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The app frequently (about 80% of the time) won't load on my Android phone without me restarting the phone. No idea why it does this. Edit: I figured out I can get the app to load properly if I execute a Force Stop on it. It will re-start and load properly. This is better than restarting my phone. To date I haven't had any help from Tech Support, despite a flurry of emails. Lot of chatter, no action.
33 people found this review helpful
Hi Thomas, Thank you for your feedback. We are sorry to hear you are experiencing issues with the app loading on your device. Can you contact our support team at support@townsq.io so they can look into this further and try to resolve the issue for you? We look forward to hearing from you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWrjp9uHqWOlBWNsNyzIkwMJ2Yw3XY0JG-vyobdjIxoM8in_6w=s32)
billy joe
I don't know where to start with this app. There are so many issues, the user interface is extremely jumbled, there's no way to search posts, the process of posting something is needlessly tedious, as many have mentioned there's no editing or deleting a post, pictures never load properly, the app moves too slow. This app has the potential to be extremely useful but at present using it is a chore. I wouldnt keep it on my phone if it wasn't my HOAs preferred method of contact
112 people found this review helpful
Hi Billy, thank you for your feedback. We are sorry that the TownSq app is not meeting your expectations. We are always looking for ways to improve the user experience. We will relay your feedback to our development team. If you have any more feedback, please feel free to contact our support team at supprt@townsq.io. Thank you