Apoorv Gupta
The App has stopped working for me from a week. Every time I open it, I get an error message asking me to upgrade. On clicking the upgrade link, it takes me to play store where there is no option to upgrade. Only options available are uninstall and open. Please look into this. In general, the App is useful to track usage and raise complaints.
2 people found this review helpful
Atria Convergence Technologies Ltd
21 May 2020
Hi, Please share your account number for us to assist you.
A Google user
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It is a not a user friendly app , their is no proper option for contacting the customer support directly , I had a issue since 2-3 days but still couldn't connect to customer support nor got a direct option to connect to the customer support from the application and every time the connection goes down . Need to improve the support options . It is a major drawback not a very useful app. Not happy.
11 people found this review helpful
Atria Convergence Technologies Ltd
17 March 2020
Hi, we regret the inconvenience caused. Please share your account number and we will look into it.
Abhijit R
Once you switch to a lower plan (say one month) from a 6-month plan, the internet becomes faulty or slow or completely unavailable. This has been a recurring issue and all ACT provides is a chatbot who keeps repeating the same thing. Poor service. It's difficult to believe that you are resolving issues when it is happening almost every day
5 people found this review helpful
Atria Convergence Technologies Ltd
20 June 2024
Hi Abhijit, This is not the experience we want you to have. Please help us with your ACT account details to look into the issue.