![](https://play-lh.googleusercontent.com/a/ACg8ocIQsjrdH6xPNHvSSyeqO5Ol-qFHd22pVRiJm8uMISmV38w-7A=s32-mo)
Sean Haley
Since the update, I can't log in. Tried creating a new account, but because my phone number is linked to the one I can't access, I can't create a new account either. Tried the link through Facebook, but that just makes the login spaz out. Tried resetting the password, but it won't send a link to my email to do it. Looks like I've lost all my points. I've been using the app for 6+ years.
11 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjXeBYmkYKXxkA1sfXjo3FYhUHmYmtkLWegxb60NMZairV8Z5INTAQ=s32)
Nicole R
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Unreliable. Tried to use on 7/5 to purchase drinks to pickup. Wouldn't accept any of my credit cards so I had to load money on the app. After doing that, I see 2 charges on my credit card! Those were gone in a few days. Then on 7/15 I tried to use the funds I had loaded to the app, and they didnt scan so I couldn't use them. The cashier said she would put a ticket in. Very frustrating. I tried to contact customer service, but they are not offering anything for the hassle & dont seem competent.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWIBj-ghqjpb8yu0sLZSsjYh82WZUq8m2S1AvjBzTPBH5wdHow=s32)
Zheni Atanasova
I had 1013 points. They "updated" the app and I lost ALL but 15. This is stealing! I've spent all this money and they took the points away. The new point system is ridiculous! You have to spend 85 dollars (vs 50 before) to get a free drink! In order to reach "Gold" status you need to have over 5000 points, which would've been faster to attain if I got to keep my old over 1000 points. Whomever decided these things is an inconsiderate thief! Also, their scanning system almost NEVER works!
72 people found this review helpful