David Allen
Terrible app. I'm very "techy" and this app is complete junk. No functionality at all. I just moved close to this gas station, so I wanted to sign-up for a rewards program. No way to scan at the pump, no way to access rewards, and I have asked two separate employees at two separate store if I am doing something wrong, and they were no help at all. I asked if they had received any sort of training on the app in order to answer customer questions, and both said "no". I'm switching to Sheetz.
Sel Embee
The current version of the app will not let me log in, even with a known-correct password. I've called Customer Service, I've written to both email addresses I was given, but I remain unable to use the app. This is preventing me from accessing any of the rewards or fuel discounts. Super disappointing since Turkey Hill is my nearest fueling station and convenience store. :(
6 people found this review helpful
Cumberland Farms
24 October 2024
Hey Sel! We're so sorry to hear about your experience - this is unacceptable. We've gotten your email and will help you out there. You're such an important part of the Cumby family and we promise we'll make this right! Thank you so much for hanging in there with us.
Kevin Larson
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Once again, app doesn't work. They collect your bank info and then don't provide any of the advertised features. I don't know how this is even allowed on the Play Store. Sure, I can pay for the pumps now (finally). However, the rewards you're granted are always for items that are not in the store. The other free items provided in the new "Rewards" tab are listed as "5 Free Chocolate or Chips"...but clicking it does absolutely nothing and there are no free, redeemable offers for those items =(