Amber Fuller
The app is by no means user-friendly, in addition to being slow and with ill-functioning app features, like Card Command, providing "access" to your digital card. Re-downloading the app doesn't help either. Customer service is friendly but often overly casual, which does not instill trust as an institution that holds my money. They also have no follow through: after calling customer service for a new card, 2 months later, it has yet to arrive. I'll be closing these accounts altogether.
10 people found this review helpful
A Google user
- Flag inappropriate
- Show review history
Not a bad app. For the past few days, I've had issues making mobile deposits. Tried taking the picture of the photo but could not. This feature would not let me snap a picture of the photo to make the deposit. Another issue is I cannot make external transfers with the app. I do like the banking transaction notifications I receive. I believe it's due to the Money Mgmt feature I set up. Also, not sure what the Advocate Profile and the BankBlack badges are for, the page has no information. It's just a blank page.
59 people found this review helpful
Gershawn Payne
I love the app. However it's frustrating that you cannot talk to anyone about questions you may have on your account. I have a pending charge that has been on there for the last 2 1/2 weeks that has been released by the merchant. But, cannot contact anyone from my BANK.. Fee's are unreal I would like to sign up for no overdraft.. it's hard times and $37 hurts!!!!
56 people found this review helpful