Panasonic MobileSoftphone

Panasonic Connect Co., Ltd.

About this app

Panasonic MobileSoftphone is a Panasonic PBX dedicated SIP based softphone application that can work as a PBX extension supporting basic voice and video call functions.

Supported Panasonic PBX:
KX-NSX1000/2000 (Version 3.0 or later)
KX-NS300/500/700/1000 (Version 5.0 or later)
KX-HTS32/824 (Version 1.9 or later)

NOTES:
- Panasonic MobileSoftphone is a client application and is not a VoIP service.
- You must use this application with Panasonic PBX listed above.
- Some mobile network operators may prohibit or restrict the VoIP over their data network or impose additional fees and/or charges when using VoIP over their network.
Please ask your mobile network operator before using this application.
- Phone book data and Setting data of previous version(V1/V2) is not transferred to new version (V3) automatically.
Accordingly please implement the following measures.
1. Re-register the data of Mobile Softphone settings by manual.

2. Regarding phonebook data of the Mobile Softphone:
V1 User: Please register those data again by manual.
V2 User: Please transfer those data by using export / import function.
- Please uninstall old version application (Mobile Softphone V1/V2).
Because if you use old version (Mobile Softphone V1/V2) and new version (MobileSoftphone V3) at the same time, the behavior may be unstable.

IMPORTANT NOTICE :
The Panasonic KX-UCMA Mobile softphone provides call handling designed to redirect emergency calls to the Native Cellular Phone Dialer.
This functionality is dependent upon the operating system of the mobile phone which is outside of Panasonic’s control.

Panasonic recommends using your Native Cellular Phone dialer for any and all emergency Calls.
This functionality has certain PBX Requirements that must be met. Please contact your PBX Installer to ensure compliance.

Ratings and reviews

Not Compatible with Android 10 update!! The app rings my phone, HOWEVER the incoming call does not pop up on the screen to let me answer it. I discovered if I manually open the app, I can see the call and answer it. So, until this app is updated, I have to manually open the app in order to answer a call. The "missed" calls all appear in the app log.

Can't dial out unless you close out and enter from the notification bar which is sometimes not there. Ignores quiet times set by the phone and rings at all times. Can't silence rings, just decline calls. No idea if this stops it ringing for other coworkers. Sometimes rings non stop even after you decline or someone else's has picked up, even after the caller has hung up. Randomly doesn't work. Lots of echoes reported. Absolute garbage. Don't use or sign up for a service that uses this.

Not had a pleasant experience with this app. Just updated, so hoping it improves. It's a shame, as it was sold to me by a company I trust, who have since shut down my complaints by saying the app is fine... Obviously by these reviews, I'm not the only one with similar issues. Locked in contract for a useless app that could be hurting my business. Great. I've since learned the issue is to do with ipv6 9n the EE network, so the issue lies with the network and the developers. Madness.

What's new

Supports Android 14 SDK