Salesforce Authenticator

Salesforce.com, inc.

About this app

Salesforce Authenticator adds an extra layer of security for your online accounts with multi-factor authentication (also known as two-factor authentication). With Salesforce Authenticator, you use your mobile device to verify your identity when logging in to your account or performing critical actions. The app sends you a push notification, and you approve or deny the activity with just a tap. For even more convenience, Salesforce Authenticator can use your mobile device’s location services to automatically approve account activity that you trust. The app also provides one-time verification codes for use while you’re offline or have low connectivity.

Use Salesforce Authenticator to secure all your online accounts that support time-based one-time passwords (TOTP). Any service that allows multi-factor authentication using an “Authenticator app” is compatible with Salesforce Authenticator.

Location Data & Privacy
If you enable location-based automation in Salesforce Authenticator, location data is stored securely on your mobile device and not in the cloud. You can delete all location data from your device or turn off location services at any time. Learn more about how the app uses location data in Salesforce Help.

Battery Usage
Rather than getting precise location updates, Salesforce Authenticator only receives updates when you enter or leave the approximate area, or “geofence,” of a location that you trust. By minimizing the frequency of location updates, Salesforce Authenticator conserves your mobile device’s battery life. To reduce battery usage even more, you can turn off location services and stop automating your activity.

Ratings and reviews

The lack of compatibility with Samsung watches has been extremely frustrating. It worked perfectly on my Apple Watch, allowing quick, seamless authentication without distractions. Now, I’m forced to pick up my phone every time, which disrupts productivity and forces me down rabbit holes like writing this review. Supporting Samsung watches would greatly improve the user experience and help those of us who need quick access without interruptions. Also, STOP asking on the same device/location.

The automation is very finicky. Very often do I get the automation set up, then it fails at random times. It could fail remember the device the same day, a week from now, or 2 months from now. I found that my background data was enabled as it says, but it registers as off sometimes which is why I assume it fails randomly. I have to keep going into the settings, toggle my background data off, then back on again for it to finally work properly.

The app frequently forgets my laptop, calls it a new device, and says that I can "automate future requests from this client." However, usually it doesn't let me enable that toggle. Even when it lets me enable the toggle, it often fails to auto-approve logins and then recognizes it as a "new client" after 1 day -- again suggesting that I can enable it for auto approval but refusing to let me flip the toggle. And over and over for years.

What's new

- Stay up to date with the latest version. A banner now lets you know when there’s a new release.
- We improved the user experience when backup for your account isn’t available.
- We fixed some bugs.