![](https://play-lh.googleusercontent.com/a/ACg8ocIAz8k04-uko6JyEUbvoYOg9UDKOBfCKRqbLksHc2SlPlLObA=s32-mo)
Joshua Hicks
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It's OK for tracking work but not very intuitive. Took a lot of navigating to a close option. Not as easy to operate as the desktop version, but in a pinch, I can at least see what queues look like and with a bit of digging where progress is being made on cases.
1 person found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
Alright..... I've been using this app for almost a year. Why the Android version can't do all the same things as the iOS version does, I couldn't begin to understand. As many others have mentioned, this app takes up so much in the way of resources. It will consistently freeze. No... you can't send in the system log stating what is happening.... because you need to kill the program to get the phone to unfreeze. If the phone doesn't have a full set of bars, and attempt to upload a picture or file, it tells you that you don't have internet connection and then it gives you an error stating that you don't have permission and need to contact system admin. The app only functions in portrait mode. You cannot turn it to landscape. You cannot pan through charts that extend outside of the visible screen. The app needs work. Again, it should mimic the iOS version... but doesn't.
3 people found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
* downgraded review AGAIN to ONE star only because I could not give it to zero or negative Stars , it seems to get worse as time goes by* The app is useful, the only thing you can't do with it, though, is count on it. The search feature is so bad I would almost give it no Stars, when looking up a business or contact or company the search feature takes forever and does not give you any indication that it's working... What's worse is if you don't have all bars of signal or if you're not on WiFi a lot of times it just won't work at all. And then there's other times when it brings up search results but when you select one it never populate anything. Now the part that really drives me crazy... I'm using a Galaxy Note 8, my phone has 6 freaking gigs of RAM and this stupid app absolutely locks my phone up if it's running in the background. It's so bad I am continuously begging my senior Executives to get rid of this platform, as well as many others in my company. This app has let me down so many times in the field I've lost count, do not trust it! Print out all your information before you leave the office!
21 people found this review helpful
Salesforce.com, inc.
13 August 2018
Hi Chris, sorry to hear about your frustrations. We are working on improving how the app handles low internet connectivity and hope to have some updates out to you soon. Thanks for reaching out to us.