Brittany Crisp
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The blanket is "S1" and the pad is "S2" and it took the better part of 2 hours to figure out I needed another app for it to connect to wifi AND I had to create a new login since it doesn't recognize the S1 account. So unnecessary and not noted anywhere in the instructions that there's 2 apps 🙄 Edit: I was able to get the new app to connect to the S1 blanket, but I am still wary of rating any higher than 3 because of the initial trouble and not knowing there was an entirely new app.
SEG Products
5 November 2024
Hi Brittany - thank you for reaching out.
Please update to the latest version of our S2 app. It will work with both your blanket and mattress pad.
If you need anything else, we are happy to help, please reach out to our support team here: https://sunbeamhome.com/en/contact-us
Callan Kelley
The mattress pad is great, but the app is buggy and unreliable at best. I have had issues with being unable to use the scheduling feature (that's a big problem when you can't delete a schedule that isn't right for you), and I frequently have to uninstall the app and redownload it to get it to connect to the device. It's a great idea, but tons of room for improvement.
1 person found this review helpful
SEG Products
19 October 2024
Hi Callan,
Please reach out to our support team through our online form https://sunbeamhome.com/en/contact-us
and we will help you troubleshoot the issue you are encountering.
Pema
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Awesome concept for the bedding. I absolutely LOVE this app and i know i will over the winter too. Its so easy to preheat the bed so its not cold when i get in. Just like preheating the car. However, I really wish the app had DARK MODE. If i wake up and need to adjust the heat in the middle of the night, i dont wanna get almost blinded trying to do it on the phone. :)
3 people found this review helpful