Steven Woods
Works as advertised. Free convenient and feature rich. My major issue is this: Sometimes, people only need to add $5 or $10 at a time. In order to refill, you must load $20 or more. Some folks on fixed income, or the elderly may not be able to afford $20, especially if the have money already in the app, but may just be $3 short for doing a wash and dry. Fix the increments to load cash, and the app gets 5 stars.
2 people found this review helpful
Brooke (¡tsMEbje!)
What a 'LOAD' of hassle. Support sucks, they tell you to talk w the service locally, and they tell you (logically) that they don't have any control over the app and its non-functioning functions. 9 times out of 10 there's an error/unable to process my transactions to add credits which is super annoying. Do you not want me to spend money here? The text notifications for 3 minute warnings come about 50% of the time and then when they do, most of the time they send the notification multiple times.
8 people found this review helpful
Alex Ferguson
Everything went great for the first year that this laundromat opened and started using the app. Had no issues until recently. Every time I go to try and start the dryers, the app freezes when saying, "Please make sure all doors are closed." I have to fully close out of the app to get it to go away. To start the dryers I have to go log into the kiosk and waste more time. It's irritating. Please fix this issue!
9 people found this review helpful