
Valerie Nelsen
The app charges multiple times for the same machine. it will tell you there is an error and to try again but take money both times. Also, I had it deduct $2 for a machine, then told me that the machine was offline. There is no contact information on the app to dispute charges to get refunded. And of course, you have to load money on the app to use it so you can't dispute with the bank.
19 people found this review helpful

Heather Maitland
We used to be able to have more than 1 card on the app and now you can only have ONE. That's ridiculous, super inconvenient and time consuming to delete and add constantly. No one really wants to be at the Laundromat as it is, and this adds time we are wasting there. It's also annoying that it randomly logs me out if I haven't used it in a few days.
3 people found this review helpful

Auntie Queen
It's a cool, very convenient app for me when doing laundry. My only issues are: 1. I can't "START" the washing process from the app. I have to get back outta my car and manually press "start" for all the washers, after being able to do all the other cool stuff on the app. 2. Make a mistake? there's no turning back to correct it. Even when I didnt complete the transaction, it wouldn't let me continue or change it, so I had to FIND CASH & get coins to do my wash for that machine 😠 Plz fix it!