Matt and Geri Flemming
Constant notifications, even when I'm out of my vehicle. When I walk across my home, or I'm shopping, or I walk to the bathroom at work, I get notification that my trip is being recorded. If I wake up and check the time, a trip starts recording. The data being collected is junk, so any reports from that data is garbage. Same as other people, switching drivers during a long trip means completely rebooting my phone to stop the trip and start the next part as a new trip. This could all be fixed.
1 person found this review helpful
American Family Insurance
5 November 2024
We appreciate you letting us know about the issue you're experiencing. Please email us at drivemyway@amfam.com with your name and account information and we'll look into this concern. If you're in need of assistance, please call 1-800-MYAMFAM (692-6326). Thank you.
Frederick Butler
I have an overall complaint about trip scoring. I live in the Chicago area where, on the expressways, traffic moves 15 to 20 MPH above the posted speed limit. Less than that would be hindering traffic flow. Normal driving on the expressways means I am only going to get a 3 star drive. Secondly, on a 15 mile trip, there was barely 1/8 of a mile where the app said I was speeding and dropped me to 4 stars. I would really like to hear from someone who actually got a discount as a result of the app
1 person found this review helpful
American Family Insurance
28 October 2024
Hi Frederick. If you would like to learn more about how our DriveMyWay program calculates your score and savings, please visit https://www.amfam.com/insurance/car/drivemyway/scoring. Thanks for reaching out for more information!
Krish Ganesan
App does not allow the opportunity to change driver of a trip after a day or two. Too much work to monitor every day to review and adjust. Temporarily increasing speed to pass vehicles flags the driver for speeding. coming to think of it, this could be encouraging bad behaviors such as passing vehicles via slower lanes. Hard braking info does not look accurate.
1 person found this review helpful
American Family Insurance
28 October 2024
Hi Krish. If you believe some of your information isn't properly populating into the MyAmFam Drive app, please email us at drivemyway@amfam.com and we can look into this for you. Thanks for reaching out!