![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
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It finds my device, but refuses to connect to it. It claims that the device is in use, but it is only in use with the phone that has the app on it. Which is why it will not connect. I am using Android Pie on the Pixel 2 XL. Contacted customer service, and they told me an update will be released soon that will possibly solve the issue. That was a months ago. This happens on the Creative Muvo 2, Outlier ONE, and Outlier ONE Plus.
5 people found this review helpful
Creative Labs Pte Ltd
19 November 2018
Thanks for your feedback. Please send us an email at http://www.creative.com/contactus/ so that we can further assist you with the issue you encountered.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWG5f6280i6q9JyKd8hk3Cc7Nq0s3FHAudmJamYM3vReHj8zi8=s32)
Andre Mendez (pyro9k)
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The iRoar Go is an amazing little portable speaker! For those having problems with the app, search "iroar go firmware update" and use a PC connection to update with the most recent firmware. Problem solved (at least for me). Also, make sure to unpair or disable any bluetooth connections while updating the firmware. Updating mine failed until I figured that out. ;)
5 people found this review helpful
Creative Labs Pte Ltd
10 June 2021
Thank you for your feedback. If you need technical assistance, please send an email to Creative Technical Support via: http://creative.com/contactus
Quote case id 160538362 for reference.
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
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Used to work great however now, on my note 8, it just keeps saying device in use and wont let me control my katana at all. I can connect through the BT menu on my phone and stream music, but it wont let me control it thought the app. Update: a firmware update fixed my issue, however the software on my PC was supposed to keep my firmware updated so im still unhappy about it, but at least it works again.
2 people found this review helpful
Creative Labs Pte Ltd
29 April 2019
Please check on the Creative support site, there´s a firmware update for Katana that improves the compatibility with Android devices. If the issue persists, please contact Creative Technical support directly for further directions.