
Liz Cosner Decker
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Ad another person said: I get free access to this app as a bookseller, and for that I'm grateful, but it is very glitchy. I have to bookmark every single time I pause, because it often starts the book from the beginning which is very frusterating if I've forgotten to bookmark and have to find my place again. I don't get signed out too often but occasionally I do have to re-log in.
2 people found this review helpful
Penguin Random House LLC
January 21, 2026
Please contact us directly at audioappsupport@penguinrandomhouse.com so we can look into this and help resolve the problems.

Rebecca Waterman
I get free access to this app as a bookseller, and for that I'm grateful, but it's not an app I'd pay for. It's very glitchy. I have to bookmark every single time I pause, because it often starts the book from the beginning. I also get signed out mid session. It would also be better if the track slider was reset for each chapter, rather than the entire book- that would make finding your place much much easier.
3 people found this review helpful
Penguin Random House LLC
January 5, 2026
Thank you for taking the time to share this feedback—we’re sorry to hear about the issues you’ve experienced. Your comments about playback, sign-outs, and navigation have been shared with our team. Please contact us directly at audioappsupport@penguinrandomhouse.com so we can look into this and help resolve the problems.

Nikki Watson
I love having this option and I'm grateful for it, but this app does not function well with my Galaxy S24. Here is how it goes for me. Click to open the app - opens partly and immediately closes. Repeat - opens fine. Return to book - not on dashboard or convenient, click to library, and scroll to find it. Pause the audiobook - pauses fine but it will not play after a pause, must close, then start again opening it twice, then scroll to find book again. Very annoying.
Penguin Random House LLC
March 11, 2026
To assist with this issue, it would be helpful to have a little bit more information. Please contact us at audioappsupport@penguinrandomhouse.com. Thank you.